Jr. Research Technology Specialist
CurrentImplemented and managed software upgrades and installations using SCCM, Intune, and Azure, ensuring compliance with organizational standards and enhancing system security.Administered and maintained Active Directory for user account management, access control, and group policy updates.Utilized BeyondTrust for remote support and troubleshooting, improving response times and minimizing downtime.Conducted daily IT operations, including system monitoring, hardware diagnostics, software deployment, and proactive maintenance to ensure continuous functionality.