Mithila Manjunath Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

I work as Journey expert managing best and consistent customer experience to bring more innovations and build more automations considering finances and efficiency to achieve greater results fulfilling customer needs

Bengaluru Area, India

• Senior Delivery Analyst: I was responsible for closely working with multiple clients and Delivery Managers during the initial set up of the Testing Services, development of appropriate tools and practices for the.
• Have good understanding on TDM(Test Data Management) process
• Ensuring we have environments available by interacting with respective environment teams as per delivery schedules
• Align and adhere to ANZ strategy and governance policies, processes and standards and with external regulatory requirements. Ensure business, regulatory and operational risks are managed and mitigated
• Actively monitors all projects and ensure these are as per governance process
• Tracking of work requests to ensure delivery in line with estimates, negotiating on estimates with Vendors/Clients on case basis

• Team Leader - As part of Identity and Access Management I was accountable of services provided by the team to internal customers by ensuring all necessary actions are conducted in accordance with ANZ's policy and.
• Ensured the effective adherence across Divisions to IAM policies, programs and processes, and support the transitioning of new IAM products, processes and tools from project to BAU operations
• Ensured effective IAM activities/ controls are in place and delivering desired business benefits
• Help manage operational costs to achieve agreed financial targets
• Identified opportunities to maximise business productivity and minimise costs
• Provided a high level of customer service by accurately dealing with all enquires in a friendly and timely manner. Take ownership of departmental complaints and resolutions.

Master'S Degree, Information Technology

Bachelor Of Computer Science, Computer Science

Secondary Education, Pcmb

Schooling