Mithila Manjunath Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

I work as Journey expert managing best and consistent customer experience to bring more innovations and build more automations considering finances and efficiency to achieve greater results fulfilling customer needs

Bengaluru Area, India

Senior Delivery Analyst : I was responsible for closely working with multiple clients and Delivery Managers during the initial set up of the Testing Services, development of appropriate tools and practices for the smooth operation of vendor engagement, and assisting with the transition to the new operating model. Also in assisting with the portfolio planning, work request and delivery tracking, and the processing of formal work orders. • Have good understanding on TDM(Test Data Management) process• Ensuring we have environments available by interacting with respective environment teams as per delivery schedules• Align and adhere to ANZ strategy and governance policies, processes and standards and with external regulatory requirements. Ensure business, regulatory and operational risks are managed and mitigated• Actively monitors all projects and ensure these are as per governance process• Tracking of work requests to ensure delivery in line with estimates, negotiating on estimates with Vendors/Clients on case basis • Have Sound knowledge and experience on project lifecyclesFinancial :• Developed tools and process for the tracking of all work requests from segment teams, and the estimates provided from vendor.• Reconciliation of delivery against estimates (deliverables and cost)• Liaised with segments with portfolio and budget planning to ensure achievement of target cost• Assisted in the management/tracking of budget against plan for each segment• Tracking of work requests to ensure delivery in line with estimates• Maintenance of an up to date portfolio planCustomer/Vendor :• Ensured Projects Delivered to the Customers are with in the estimated cost and schedule and of high quality• Worked with the segments to effectively and accurately manage demand management and planning• Managed work request, Early warning on the closure of the Service request to TPM

Team Leader - As part of Identity and Access Management I was accountable of services provided by the team to internal customers by ensuring all necessary actions are conducted in accordance with ANZ's policy and procedure within agreed Service Level Arrangements.• Ensured the effective adherence across Divisions to IAM policies, programs and processes, and support the transitioning of new IAM products, processes and tools from project to BAU operations• Ensured effective IAM activities/ controls are in place and delivering desired business benefits• Help manage operational costs to achieve agreed financial targets• Identified opportunities to maximise business productivity and minimise costs• Provided a high level of customer service by accurately dealing with all enquires in a friendly and timely manner. Take ownership of departmental complaints and resolutions.• Drived ongoing development of required staff capability through recruitment, training and retention; support staff to write development plans and learn and embed the key skills, knowledge and behaviours required to outperform; includes ensuring policy service does not have key staff dependencies• Aligned and adhered with ANZ Information Security and Technology Strategy, policies, processes and standards and with external regulatory requirements• Managed and operated systems securely to protect customers and staff take a 'no surprises' approach in identifying and managing risks and issues Projects :1. Working as Project coordinator for OIM Identity Access Management project, helping understand UAM function from analysis phase, requirement gathering, testing phase and implementation along with project documentation review and handling BAU at latter stage2. Worked as Project Lead in RBS data integration project Singapore, migrating customer data to trade/payments systems

Master'S Degree, Information Technology

Bachelor Of Computer Science, Computer Science

Secondary Education, Pcmb

Schooling