Mithleshwar Raj Email & Phone Number

 With more than 11 years in the information technology industry, I have wide range of experience in problem, incident and change management in TELECOM and BANKING domain. Involved in various Phases of production support technology of the application like deploying (Major releases), resolving critical issues, and fixing defects after analyzing production logs, closely working with L3 Support, monitoring application parameters and providing end to end support to the customers. Supervised all alerts related to application and system procedures and provided services proactively to avoid business impacts in production. Performed root cause assessment and debugged all issues on server domain, and availability of applications. Resolved all complex application and system issues on time, provided updates and performed root cause analysis Evaluated delegated business processes and related applications to improvise performance Provided support and identified all issues and prepared appropriate documentation to all issues and solutions. Managed all production system and recommended ways to optimize performance. Ability to write shell script using ksh/csh/bash to monitor the administrative tasks and automated the tasks to free up the resources using Cron jobs Experience with different bug tracking tools like Jira, Remedy. Experience with documenting tool Confluence, used to document the work process and issues that arise with Jira and working with Agile methodologies.

Listed skills include Sec, Memory, Release Management, Debugging, and 127 others.