Mithu Bhargava Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

Chicago, Illinois, Us

C200 is an invitation-only membership organization consisting of the world’s most successful female corporate executives and entrepreneurs.

Global, Us

Atlanta, Georgia, Us

Member of the NCR executive leadership team responsible for driving NCRs transformation to shift to as-a-service model focused on adoption and acceleration of NCR’s next generation cloud-based platforms- Lead acceleration efforts to upsell and migrate customer base from legacy systems to next generation cloud-based open API platforms from presales and upfront positioning through to ongoing support in an aaS model- Drive fundamental shift in customer upsell / solution positioning process and sales mind-set towards a standardized platform-based approach that scales across the customer base and shifts the model to subscription with ongoing ARPU expansion opportunity.- Identification and implementation of critical acceleration initiatives to drive speed and efficiency of customer conversion to the platform, across sales, product readiness, engineering tools /design, roadmap prioritization and onboarding /support tools and process.

Atlanta, Georgia, Us

Member of the NCR executive leadership team, responsible for $600M+ business including P&L ownership, consulting & implementation organizations and PS product development. Led over 4000+ global professionals with the goal of driving product adoption and value creation leveraging NCRs solutions and services.- Implemented turnaround with year over year growth across key financial, operational and customer satisfaction metrics. - Re-defined business charter and value proposition in alignment with the overall company direction; expanded and standardized product portfolio to include value-added advisory & consulting services to accelerate shift to software and SaaS subscription.- Drove talent transformation from leadership to consulting next-gen digital transformation skills.

Worcester, Ma, Us

Round Rock, Texas, Us

Build the technical presales organization /GTM to sell the Dell-EMC Data Center Portfolio across global commercial segment.- Establish the technical presales concept, function and global organization from inception across Dell’s commercial segment customer-base to sell the extended Dell-EMC portfolio- Evolve the GTM motion across commercial to combine the scale of the commercial selling engine and the technical skill/experience of Dell-EMC technical presales- Evolve technical talent, customer centric engagement model, build and implement sales /functional programs and plays to elevate the customer experience

Round Rock, Texas, Us

- Responsible for organizational leadership & GTM for the Americas presales organization- Led the charter of SE within the Americas - built a cohesive strategy for core,specialty, and functional (channels, alliances) presales across the Americas, with a targeted approach to address key areas of evolution – organizational mission, GTM alignment, skills enablement, talent agenda, simplification, and operational excellence.- Worked closely with Product BU functions, Marketing & GTM readiness on identifying keyopportunities based on customer feedback, on critical products/solutions across the portfolio such as CI,Cloud, and Primary Storage- Partnered across GTM functions such a Sales, Professional Services, Customer Service and Business Operations to deliver a best-in-class customer experience.

Round Rock, Texas, Us

- Responsible for leading strategy & operations of the pre-sales organization, with a focus on key areas such as organizational evolution, enablement & GTM readiness.- Launched GTM Readiness function across sales and presales to drive greater alignmentacross the BUs and the field on product launch and readiness- Responsible for organizational leadership for channels/alliances pre-sales.

Cambridge, Ma, Us

- Responsible for organizational leadership and services go-to-market for the Americas business unit.- Accountable for overall services strategy from technical pre-sales through ongoing relationship management across Americas customer-base

Cambridge, Ma, Us

- Responsible for the Global Functional Management, Service Operations within the Global Service & Support Organization & the Corporate Customer Experience Program- Customer Experience - Responsible for strategic direction & evolution of the Corporate Customer Experience program at Akamai including the overall Customer Satisfaction (Net Promoter) Program & related corporate metrics; Drive internal programs to improve customer satisfaction & loyalty.- Global Functional Management - Responsible for driving charter, evolution & efficiency of Professional Services, Engagement Management & Solution Engineering functions to maintain & enhance end-to-end customer engagement model. - Service Operations - Responsible for operations across the organization with the goal of managing top line services revenue & driving bottom line efficiencies. Understand the key drivers of cost, scale, productivity, efficiency, and profitability to make data-driven recommendations and implement operational improvements. Maintain framework to measure & track key business, quality & productivity metrics & drive operational cadence across the organization.

Cambridge, Ma, Us

- Responsible for Global “Order-to-Cash” operations across Order Processing, Invoicing, Accounts Receivables, Credit Management & Cash Collection- Increased overall efficiency & accuracy of financial operations including – work-flows and system improvements to reduced AR balances, expedite contract processing times and increase policy adherence; streamlined process to drive down credit resolution times & increase invoice accuracy.

Cambridge, Ma, Us

- Responsible for the overall Account Management function including the charter, role evolution, operational work-flows & processes, key business & operational metrics.

Cambridge, Ma, Us

•Managed Digital Media Professional Services eastern division practice including day-to-day operations, resource management, & PS revenue attainment.

Cambridge, Ma, Us

- Managed projects across global customers, 3rd party vendors & internal Akamai teams on several complex large-scale engagements & online events such as Olympics, March Madness, PGA, US Open.-Designed & implemented engagement framework to improve service model for top-tier customer base.

Cambridge, Ma, Us

- Developed technical solutions and managed end-to-end customer engagements for clients across industries such as Media & Entertainment, Retail & Financial Services.- Led technical pre-sales engagements to help architect & sell custom technical solutions.-Implemented service model for ongoing professional services engagements; Served as primary technical owner for several top-tier accounts

Executive Mba

Greater Boston Executive Program

Masters, Computer Science /Computer Networking

Bachelors, Computer Engineering