Mithul Shah

Mithul Shah Email and Phone Number

Head of Operations at Digicall Teleservices Pvt. Ltd. @
Mithul Shah's Location
Ahmedabad, Gujarat, India, India
Mithul Shah's Contact Details

Mithul Shah personal email

About Mithul Shah

> Work Experience of 11+ years in Operations, Operational Excellence, Process Transition> Certified Six Sigma Green BeltSpecialties: > Operations Management> Process Transitioning> Defining\Driving Quality guidelines to meet & exceed client expectations> Identifying & implementing process improvement & cost reduction methods

Mithul Shah's Current Company Details
Digicall Teleservices Pvt. Ltd.

Digicall Teleservices Pvt. Ltd.

Head of Operations at Digicall Teleservices Pvt. Ltd.
Mithul Shah Work Experience Details
  • Digicall Teleservices Pvt. Ltd.
    Head Of Operations
    Digicall Teleservices Pvt. Ltd. Feb 2015 - Present
    Ahmedabad
    o Managing overall operations for inbound and outbound processes @ the center of 400 seatso Profile included managing of call center operations including Training and Quality
  • Mas Callnet India Pvt Ltd
    Senior Manager, Operations
    Mas Callnet India Pvt Ltd Feb 2013 - Nov 2014
    Ahmedabad Area, India
    Managing Site Operations for 450 seats of Vodafone Inbound and Outbound Services - Gujarat circle
  • Mas Callnet Pvt Ltd Delhi
    Manager, Operations
    Mas Callnet Pvt Ltd Delhi Jan 2011 - Jan 2013
    Managing 450 seats for Vodafone Inbound and Outbound Services - Gujarat circle
    View
  • Motif, Inc
    Assistant Manager, Operations
    Motif, Inc Jul 2010 - Dec 2010
    • Managing UK Operations for the largest auction site in the world catering to the needs of its UK, Irish and Rest of Europe members• Responsible for Customer Support Teams and driving high metrics across them, pushing the team leads to drive them to the agent level• 80+ FTEs handling ~1.5 million customer queries every year, spread over several member segments and channels of support
    View
  • Motif, Inc
    Supervisor, Operations
    Motif, Inc Mar 2007 - Jul 2010
    • Managing UK Operations for the largest auction site in the world catering to the needs of its UK, Irish and Rest of Europe members• Responsible for Customer Support Teams and driving high metrics across them, pushing the team leads to drive them to the agent level• 80+ FTEs handling ~1.5 million customer queries every year, spread over several member segments and channels of support• Seamlessly transitioned 6 processes in Motif related to UK Operations
    View
  • Motif, Inc
    Team Leader, Operations
    Motif, Inc Jul 2006 - Mar 2007
    • Manage a team of 25+ FTEs supporting the Customer Service for largest auction site in the world catering to the needs of its UK and Irish members• Helping CCR’s to go to the next level - Process Specialists based on the Root Case Analysis of parameters impacting their performance • Won Top team award for 2 consecutive months• Team members achieved maximum awards month on month under supervison
  • Motif, Inc
    Team Leader, Quality Assurance
    Motif, Inc Jan 2005 - Jul 2006
    > Analyzing and monitoring the quality standards of a team of 20+ CCRs working for world’s largest auction site and its Collections Dept.> Apart from monitoring customer contacts, coaching effectively through positive reinforcement to turn valuable monitoring observations into actions that will transform quality performance.
    View

Mithul Shah Skills

Team Management Operations Management Bpo Management Process Improvement Mis Leadership Six Sigma Analysis Business Process Quality Assurance Vendor Management

Mithul Shah Education Details

Frequently Asked Questions about Mithul Shah

What company does Mithul Shah work for?

Mithul Shah works for Digicall Teleservices Pvt. Ltd.

What is Mithul Shah's role at the current company?

Mithul Shah's current role is Head of Operations at Digicall Teleservices Pvt. Ltd..

What is Mithul Shah's email address?

Mithul Shah's email address is mi****@****hoo.com

What schools did Mithul Shah attend?

Mithul Shah attended School Of Sciences, Gujarat University, Gujarat University.

What skills is Mithul Shah known for?

Mithul Shah has skills like Team Management, Operations Management, Bpo, Management, Process Improvement, Mis, Leadership, Six Sigma, Analysis, Business Process, Quality Assurance, Vendor Management.

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