 Maintain & publish reports on Overall Volumes Real-time Monitoring of business SLAs Sending alerts on Absence/ Non adherence of schedules  Track & report allocation of tasks based on priority and criticality Maintain & report technology related downtime Analyze, identify & report weekly trends on key critical metrics, Volumes, Overtime, Offered cases, Revision cases Prepare Daily, Weekly, Monthly & Quarterly reports for the leadership teamAccomplishment & Achievements Appointed as WFM Resource across Offshore site to manage influx and outflux of daily volumes Awarded for Most Improvement in all Round Performance Consistently completed all the deliverables within given time with accuracy Established and maintained good relationship

Customer support Engineer, Trouble shooting in stand alone and branded system, assembling system & installation of software, etc.§ Troubleshooting in Win98 systems, setup & installation and maintenance of PC's, printers, etc.§ Taking care of all day to day activities like data backups, application and antivirus patches update.§ Graphic Designer