Mithun James Email & Phone Number

Dubai, AE

United Arab Emirates

• Accounts and Financial Management: Managed end-to-end payment processing, including receiving, verifying, and reconciling invoices, controlling expenses, and accurately posting entries to track income and expenses for.
• Revenue Assurance: Secured revenue by verifying and posting receipts and resolving any discrepancies in transaction records to uphold financial accuracy and integrity.
• Reconciliation and Reporting: Performed daily account reconciliations, generated detailed daily banking and cash reports, and prepared monthly financial and management reports to support accurate financial tracking.
• Customer Transactions and Service: Managed financial transactions for 40-60 walk-in customers daily, including booking payments, instalments, and processing charges (e.g., NOC, late payment fees, RERA, title deed.
• Cheque Handling and Documentation: Processed 20-40 cheques daily, prepared deposit slips, tracked postdated and security deposit cheques, and ensured accurate and timely coordination with PRA for cheque deposits.
• Branch Operations and Compliance: Oversaw branch operations independently, reported to the line manager, ensured compliance with regulatory and company standards, and maintained accurate records for audit readiness and.

United Arab Emirates

• Cash Handling Expertise: Maintained a 100% accuracy rate in balancing records, handling high volumes of cash and cheque transactions daily.
• Customer Service: Managed a high volume of customer inquiries via phone and in-person, providing timely responses and high-quality customer service.
• Market Monitoring Tracked financial markets and global events influencing currency exchange rates.
• Invoice and Payment Management: Developed tracking reports for management on due and past-due vendor invoices, while also supervising invoice processing, payment transactions, and bank reconciliations.
• Compliance and AML Management: Implemented and maintained a robust AML and Sanctions Program, ensuring AML surveillance and due diligence activities were completed and documented to meet regulatory standards.
• Transaction Monitoring: Completed KYC procedures and monitored daily transactions, verifying all documentation and resolving compliance issues for individual and corporate clients.

Ernakulam, Kerala, India

• Delivered in-person support to a daily average of 40 customers (driver-partners & delivery partners), consistently achieving a 98% success rate in complaint resolution and maintaining high customer satisfaction.
• Logistics Management: Managed the receipt and dispatch of essential goods, maintaining a flawless record with zero delays.
• Onboarding & Training: Guided the onboarding process for up to 25 new partners per day, enhancing retention rates by ensuring partner proficiency in Uber’s tools.
• Assisted driver-partners with payment-related inquiries, including payout schedules, deductions, and fare adjustments, ensuring timely resolution of issues.
• Resolved app-related queries and technical issues for driver-partners; escalated unresolved errors to the concerned departments for immediate support.
• Actively monitored performance metrics to identify and address recurring partner issues, helping streamline processes and improve operational efficiency.

Ernakulam, Kerala, India

• Prepared detailed cash denomination breakdowns in reports, ensuring accuracy and strict adherence to operational standards.
• Achieved a 100% success rate in resolving an average of 30 customer inquiries daily, maintaining consistently high levels of customer satisfaction.
• Demonstrated strong cash management skills by ensuring precise payment processing and maintaining a flawless record with zero discrepancies.
• Escalated 2-3 complex customer issues per week to appropriate channels, reducing resolution times and enhancing the overall customer experience.
• Consistently met or exceeded Service Level Agreements (SLAs) by completing tasks within designated timeframes, contributing to improved operational efficiency.

Master Of Business Administration - Mba, Operations Management And Supervision

Bachelor Of Business Administration (Bba)

Education record