Mithun Rajan (Mitch) Email & Phone Number

Australia

Melbourne, Victoria, Australia

Managing exits of customers who pose a financial crime risk to the bank, or deemed to be outside NAB’s Risk appetite. Managing cases received via various teams including Financial Crime Operations, Customer Compliance, KYC or other business units.• Working on complex cases in accordance with the policies and procedures in an efficient and accurate manner. • Liaising with Key Stakeholders to ensure instructions, inquiries and queries, are acted on efficiently and effectively.•… Show more Managing exits of customers who pose a financial crime risk to the bank, or deemed to be outside NAB’s Risk appetite. Managing cases received via various teams including Financial Crime Operations, Customer Compliance, KYC or other business units.• Working on complex cases in accordance with the policies and procedures in an efficient and accurate manner. • Liaising with Key Stakeholders to ensure instructions, inquiries and queries, are acted on efficiently and effectively.• Responding to individual requests for personal information in line with the Privacy Act.• Managing risk in ensuring compliance with legislation, internal policies, procedures & deadlines. Show less

Melbourne, Victoria, Australia

Melbourne, Australia

Team Member- Funding Notifications

Melbourne, Australia

Duties:• Managing shift positioning and formulating teams to maximise efficiency and product quality, delivering exceptional customer service and sales.• Delegating jobs to the crew to improve the restaurant's effectiveness and cleanliness.• Counting cash including making deposits and setting up new register draws as well as monitoring sales and adjusting to maximise profits.• Delivering business management to a high-volume, fast-paced restaurant including recruitment… Show more Duties:• Managing shift positioning and formulating teams to maximise efficiency and product quality, delivering exceptional customer service and sales.• Delegating jobs to the crew to improve the restaurant's effectiveness and cleanliness.• Counting cash including making deposits and setting up new register draws as well as monitoring sales and adjusting to maximise profits.• Delivering business management to a high-volume, fast-paced restaurant including recruitment, inductions, training, rostering, administration and accounting, OHS / HSE, customer service and sales.• Training over 50 staff to maintain the quality and consistency of meals produced by abiding by food safety principals, training staff on production procedures and leading by example.• Ensuring the business meets all workforce legislation re rostering and compliance with wage awards.• Participating in company marketing campaigns and training staff on all offerings.• Ensuring profitability by mitigating costs through managing wastage and variance, rostering to meet customer demand and training staff and management in upselling to maximise average sale value.• Successfully ensure all staff adhere to health, safety and security policies and procedures.• Coached team to deliver the restaurants business plan and expand knowledge on profit & loss within the restaurant to lead in profitable restaurant growth.Achievements:- Awarded as the “Best Manager of the Year - 2018”.- Consistently led the team to meet and exceed service and production targets to uphold service promise.- 100% Food Safety completion rate and passed all Mystery Shopper Visits per quarter.- Staff turnover rate reduced from 20% per month to 1% per quarter through effective training, mentoring and aligning personal and company values. - Reduced Average hourly hate from $18.58 to $16.50 which increased profit by $3000 every week.- Labour allowance target was maintained at 32% on sales opposed to 35% to increase profit. Show less

Hawthorn

Duties:• Led a team of 200 members and managed the affairs of the club such as the Diwali Festival which involved a team of 10 people and 70 volunteers managing over 400 attendees.• Conducted various formal and informal events including Diwali festivals and Kollywood DJ Nights.• Helped international students to acclimatise to the Australian atmosphere by organising various networking events which enabled them to be successful during the study.• Created unique strategies to… Show more Duties:• Led a team of 200 members and managed the affairs of the club such as the Diwali Festival which involved a team of 10 people and 70 volunteers managing over 400 attendees.• Conducted various formal and informal events including Diwali festivals and Kollywood DJ Nights.• Helped international students to acclimatise to the Australian atmosphere by organising various networking events which enabled them to be successful during the study.• Created unique strategies to attract members such as poster promotions, motivational speeches and social media marketing.Achievements:- Started this club as a sole member and currently, the club has over 200 members.- Successfully ran events with each event being profitable for the club and well attended.- Awarded as “Best New Club of the year” by Swinburne University.- Recognised as Swinburne Emerging Leader for demonstrating leadership skills. Show less

Box Hill, Vic

Duties:• Worked with a finance team of 3 to create a Bill of Materials Process (BOM) for material procurement for the production of personal hygiene products.• Previously 3 separate manufacturing sites were utilising separate BOM/Material Ordering processes creating a variance in usage, material costs, delays in manufacturing and high wastage.• Created a Standardised BOM policy across all sites of Asaleo Care and submitted to key personnel to authorise and initiate the BOM policy… Show more Duties:• Worked with a finance team of 3 to create a Bill of Materials Process (BOM) for material procurement for the production of personal hygiene products.• Previously 3 separate manufacturing sites were utilising separate BOM/Material Ordering processes creating a variance in usage, material costs, delays in manufacturing and high wastage.• Created a Standardised BOM policy across all sites of Asaleo Care and submitted to key personnel to authorise and initiate the BOM policy change.Achievements:- Created the standardised policy which was unanimously accepted by the key stakeholders.- Material usage rate accuracy improved from a variance of 50% - 140% to 97% - 107%.- Reduced wastage of expiring products from 10% to under 1%. Show less

Gurgaon, India

Duties:• Analysed and prepared the marketing budget of $40k for the organization.• Drove engagement with students and increased enrolments through engaging personalities and local/national celebrities to speak about success in their specific sectors.• Undertook coordination to drive student engagement with activities such as Debate Club, Model United Nations and Drama/Acting.Achievements:- Improved admissions from 3% to 10% growth in a month while these activities were… Show more Duties:• Analysed and prepared the marketing budget of $40k for the organization.• Drove engagement with students and increased enrolments through engaging personalities and local/national celebrities to speak about success in their specific sectors.• Undertook coordination to drive student engagement with activities such as Debate Club, Model United Nations and Drama/Acting.Achievements:- Improved admissions from 3% to 10% growth in a month while these activities were ongoing.- Celebrity talks attracted 10,000 to 15,000 students across all schools and universities represented.- Served as an Activity Coordinator to enrich the skills of the university students. Show less

New Delhi Area, India

Duties:• Owned and managed a dairy product manufacturer in India supplying 8 lines of product including, milk, cheese, yoghurt, ghee and others.• Responsible for the effective operations management delivering a turnover of approx. $600k p.a.• Managed inventory and forecasting future demands, preparing budgets, maintaining a statement of accounts and managed human resources.• Created client feedback portal to improve the feedback process and overall customer… Show more Duties:• Owned and managed a dairy product manufacturer in India supplying 8 lines of product including, milk, cheese, yoghurt, ghee and others.• Responsible for the effective operations management delivering a turnover of approx. $600k p.a.• Managed inventory and forecasting future demands, preparing budgets, maintaining a statement of accounts and managed human resources.• Created client feedback portal to improve the feedback process and overall customer satisfaction.Achievements:- Awarded “Best Retail Company of the Year - 2015”.- Responding to customer feedback with product and service changes increased sales by 5% and overall customer satisfaction from 60% to 97%.- Improved Brand Equity by 200% through the introduction of new products to meet market demand Show less

Delhi

Led a team of 50+ members to gestate and organize Business Concalve, the annual management festival and Crossroads the annual cultural festival of Shri Ram College of Commerce , India. Raised $197,456.72AUD from various corporate firms to organize the fest.

Master’S Degree, Banking And Finance(Professional)

Activities and Societies: Volunteer at Swinburne Students Amenities Association An institution to experience the excellence.

B.Com (Honours), Commerce

Activities and Societies: Coordinator at SRCC Youth Conference. Best place to meet the best minds of the country.

Higher Secondary, Business/Commerce, General

Activities and Societies: Debates, Declamations and many more An institution which prepares individuals to compete with the world.