Proactive Operations Leader with over four years of experience in e-commerce, retail, sales operations,and consulting, known for driving operational efficiency and enhancing business processes. Demonstrated expertise in strategic business planning, with a proven ability to identify operational bottlenecks and implement data-driven solutions that improve key performance indicators and overall business outcomes.Experienced in managing and mentoring high-performance teams, successfully leading teams to optimise workflows and achieve significant sales growth. Strong background in financial management, including financial analysis, budgeting, and cost control, contributing to enhanced profitability and organisational sustainability.Proficient in Tableau, Salesforce, and Excel, leveraging these tools for data analysis, CRM management, and process optimisation, leading to informed decision-making and improved operational efficiency. Skilled in overseeing sales processes, project management, and collaborating with cross-functional teams to ensure successful project completions and store launches. Enhanced leadership capabilities with a Diploma in Leadership & Management (Level 7) from ILM and advanced Excel skills from Amazon L&D. Driven to continue fostering collaboration and innovation in dynamic, fast-paced environments.