Operations Lead
• Directing operations management and consulting services, leading strategic initiatives and process improvements to enhance overall efficiency.• Collaborating with cross-functional teams to develop and implement comprehensive business plans and conduct in-depth financial analyses.• Continuously conducting market research to compare and augment product features.• Formulating a dynamic product roadmap that delineates objectives, milestones, and timelines for feature delivery.• Generating business requirements based on comprehensive market research, stakeholder feedback, and competitor analysis.• Managing a team of 15 associates, emphasising team-building, mentorship, and professional development to foster a high-performing work environment.• Streamlining pricing operations in US and UK markets by optimising processes and workflows, resulting in a 10% increase in annual sales metrics.• Overseeing sales process management and operational efficiency, achieving notable improvements in sales performance and operational metrics.• Revamping the sales dashboard to enhance key performance indicators by 15%, driving significant improvements in data visibility and decision-making.• Driving operational efficiency by optimising workflows and productivity, resulting in measurable performance gains and streamlined operations.• Coordinating with stakeholders and project managers on store launches, monitoring post-project operations to achieve a 5% improvement in yearly and quarterly metrics.• Administering CRM systems, enhancing modules for a superior user experience andimproving customer management and engagement.• Managing Profit & Loss (P&L) accounts by ensuring rigorous monitoring andassessment to meet and exceed financial targets.
