Mohana Mithunesh Email & Phone Number

Dubai, AE

United Arab Emirates

• Manage lounge operations and services while ensuring cleanliness, comfort, pleasant ambiance, and good facilities provided.
• Attend to resident/guest inquiries, elicit their requirement, and fulfill them in coordination with the relevant teams.
• Manage check-in and check-out procedures for the rooms and other facilities in the complex.
• Provide information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities.
• Assist with arrangements of transportation, sightseeing, restaurants and meal outings, and other recreational activities.
• Manage VIP/VVIP/high-profile customers with personalized service. Individual attention, and privacy.

Western Province, Sri Lanka

• Perform revenue cycle management for leading hospitals in the country, in collaboration with the respective Finance & Administration departments.
• Strategically plan and implement billing and payment collection schedules, while maintaining strict adherence to timelines.
• Establish and maintain strong cordial relationships with the hospital teams.
• Provide excellent customer service with effective inquiry management, service solution, and complain resolution.

Western Province, Sri Lanka

• Manage inquiries received via social media and E-store effectively, while assisting clients in selecting the best product solution.
• Manage orders received via social media and E-store effectively while ensuring the availability of the items with the back-office team.
• Coordinate timely delivery of the orders in collaboration with the logistics partners.
• Provide excellent customer service with continuous rapport and after-sales support.
• Update and finalize the invoicing and payment details in coordination with the Finance team.

Western Province, Sri Lanka

• Elicit customer requirements, help select the best product option, and coordinate installation jobs for air-conditioning and home appliance products.
• Monitor and correspond to emails received to the general inquiry id while coordinating with relevant personnel for further action.
• Delegate, schedule, and deliver installation projects within the timeframe, in coordination with the technical team.
• Provide excellent customer service with effective inquiry management, service coordination, and complaint resolution.Coordinate invoicing and payment collection with the client and the Finance department.
• Proactively contribute to business development while working with the BD team to acquire new clients.

Western Province, Sri Lanka

• Assist the patients and visitors attending to their enquiries, providing guidelines, and directing them to the relevant sections and personnel for further assistance.
• Perform as the Public Relations Officer while maintaining a cordial rapport with various visitors and internal and external stakeholders.
• Provide coordination to the staff on diverse administrative and operational matters.
• Manage and resolve complaints aligning with the company policies & procedures.
• Assist the staff with various day to day requirements.

Western Province, Sri Lanka

• Handling incoming calls to the hospital's main line, directing calls to the appropriate departments or individuals, and taking messages.
• Collecting payments from patients for services rendered, processing transactions, and issuing receipts.
• Assisting patients with basic needs, such as providing information about nearby amenities, and wheelchair assistance, and guiding them to different departments.
• Addressing inquiries and complaints from patients, visitors, and staff in a professional manner, and escalating issues to the appropriate personnel when necessary.

Diploma In Information Technology, Information Technology

Gce Advanced Level