Milica M. Email & Phone Number

Serbia

Analyzing consumption ratesPulling inventory reportsHandling monitoring dashboard and checking orders as well as backordersWorking closely with quality team in order to improve the quality of the warehouse processesOrganizing outbound and return shipments for conferences and warehousesHandling lost packages and claimsWorking on shipments for product.

Monitoring teams work and productivityCreating monthly schedule for employeesDaily/weekly/monthly/yearly performance reviews/sessions with employeesHandling escalated calls/emalsOrganizing meetingsAttending hiring interviews/hiring new employees

Organizing daily schedule for employeesOrganizing and handling team meetingsMonitoring customer care agents, their work and productivityHandling escalated emails/calls

Working closely with worldwide warehouses, carriersScheduling pickups, checking on inventory of the productsChecking on shipments status, and releasing them/holding them if needed

Working closely with customers via phone/email/chatWorking on refunds/complaints/product inquiriesHandling sleep consultations with parents for babies between 0-6 months via phone/email/chatBuilding chatbot knowledge/maintaining chatbot platform

Belgrade, Serbia

Rizmi is a Software as a Service company and is algorithmic trading community.My main tasks were the following:-Training new employees and holding training for a specific position-Handling escalated emails/calls-Processing orders, forms, applications and requests

Belgrade, Serbia

I was responsible for managing and supervising groups of customer service agents and also training new people for their roles in Customer Care team. Main tasks were the following:-Monitoring agents tasks and productivity and report the team's performance-Handling escalated emails/calls -Organizing meetings

Belgrade, Serbia

Tech Solutions is a company which provides support for various clients worldwide, with a focus on cryptocurrency and blockchain platforms.Working as a Cryptocurrency Specialist my duties were:- Providing support 24/7 to the customers via email/phone/chat-Verifying clients identity through KYC (Know Your Customer) programs-Attracting potential customers by.

Dubai, United Arab Emirates

Belgrade, Serbia

Dental Oral Centar is a dental policlinic established in 1983. Working in this company, I gained a lot of experience in the world of marketing, promoting products and creating advertising material on the foreign market as well as at the dental tourism fair.My duties were related to all administration as well as maintaining social networks in the form of.