Mitko Mitev Email and Phone Number

• Develop strong, lasting customer relationships by anticipating their requirements and delivering on needs in a professional and proactive manner.• Generate outside sales leads and revenue through independently growing existing account lines and soliciting new customers.• Proactively maximize and manage transport volumes, demand planing, revenue and margins in order to deliver optimal results.• Solves standard logistics issues, evaluates all the parameters of the assignment to make sure the efficiency and proper delivery of products• Create effective sales strategies by gathering market Intel and capitalizing on opportunities; identifies and reports on trends in the market including pricing and innovations.• Implementing ways of working within the team to drive team performance.• Participate in promoting a customer-focused, cooperative, team-oriented culture in alignment with the company’s core values.• Scheduling, monitoring, and management of errors, recovery from failures• Providing strong leadership and motivation to the team

• Work in conjunction with sales departments to support sales initiatives and customer service request• Monitor and ensure response to customer inquiries.• Troubleshoot and resolve non-routine or complex issues / escalations• Support the development of the team by ensuring full training and work shadowing is completed for all team members• Monitor, record and report all of the following on a weekly basis to the Head of Ops along with suitable recommendations:o Service delivery winso Process improvementso Productivityo Team’s performance on KPIs• Build good working relationships with vendors, customers and internal partners such as sales/pricing.• Supervise and develop team through learning & development, coaching, goal setting, periodic feedback & reviews• Ensure team maintains data integrity of systems• Ensure team focus on cost savings and customer service to match the organization’s strategy.• Support the Customer Service Representatives in the execution of the service delivery• Comply with all legal requirements

Fleet coordination & control of car-carrying trucksFreights forwarding Administration, communication & support of driversDriving Time and loads planning, Traffic bans and Public Holidays plan Route planning & Detour management of trucksKeeping track of the diesel re-fueling and consumption- regulated fuel stationsFollowing technical inspections and InsurancesArranging technical assistance with support partners Resource planning, Cost monitoring & Efficiency control of the trucksCommunicating with the other planning departments in different foreign offices in Europe.Good knowledge of Reg.561

Coordinate all import and export processes in TNT Domestic and International NetworkFreight forwarding and shipping documentation preparing Preparing reports and keeping escalation to minimumTrack and trace shipments, Customer support and other departments assistanceInbound and Outbound processes monitoring and control, work with ROCS /Road Control Operational System/SAP - handling costs and expenses Daily, weekly and monthly data entering and records keptDaily contact with suppliers and subcontractors, extra routes arranged Provide a professional, courteous and efficient service to all customersEnsuring that the workplace environment is maintained to a high standard, and complies with company and legislative standards at all times.

During my work at Amery Court I was occupied:Organising and managing day-to-day workflow proceses Providing forecasts,estimates and schedules for new projectsMotivating, organising and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded - ensuring efficient harvest and proper production storage.Welfare and employee benefitsQuallity control Health and Safety regulations at workplaceSupervising and Human Resources Management