Troubleshooting in windows server environment.SQL and Windows server.

-Second line applications Support (Kibana, OracleDB, REST api, HTTP)-Windows Server first line Support (Active Directory, Bitlocker ,Outlook, office applications)-Service Desk Remedy BMC administration (privileges, groups)-Bussines and telecommunications applications users, accounts and administration-First line networks Support and VDI (Meraki, ciscoAny connect, Citrix account administration, diagnostic)

Handling of requests and coordination of service requests (e-mail, JIRA), cooperation with GSM operators, preparation and analysis of data and signal flow reports, device programming and device configuration in XML, work on the basis of SQL. Confguration, update and instalation devices (Linux environment). Support and cooperation with R&D and Agile departments. Analysis of global problems on the technical side and reporting. Preparation of telematics analyzes for clients (e.g. regarding fuel) (Excel and VBA)

Support for sales representatives, lead reporting, technical helpline service (Helpdesk), terminal exchanges (accepting, processing, installation, activation), preparing equipment for new customers, logistics department support, security certification support (PCI DSS), problem solving technical ,network and to a limited extent accounting service. Operational activities related to customer verification and contract processing according to accepted procedures, data changes in customer systems. Inventory of equipment.Administration of an environment based on Linux and unix

Business client service, searching for new clients, analysis and researching customer needs, creating and sustaining long-term customer relationships

Customer service, writing protocols, letters, working in the SQL database (spiral), management personal files, archiving, working with proprietary documents.

Talking with clients, keeping and servicing the customer base, monitoring the network, remotely solving network problems, overwriting clients, limited legal services, work on the basis of MySQL, work with technicians, writing applications and reports