At this position I am responsible for continuous quality improvement of the of the Call Center's activities and securing the results; review function through oversight of audit, nurse training, design/redesign of the work flow, tools and the processes of execution. Troubleshooting consultant for the team.

Disease management and Advance care planning.The goal was to lower the number and length of hospitalizations, and unnecessary ER visits.- Disease management: Monitoring the patients during their treatments; making follow up calls to do telephonic assessment, educating the patients and their families about the possible side effects and prevention of the treatment's complications. Communicating with the clinics and transferring the patient's concerns for further intervention. - Advance care planning: Introducing the concept of end of life care, providing the Advance Directive forms and instruction and counseling the patients based on their needs.

Infusion center coordinator supporting the Oncology clinic and the infusion room.Scheduling, mixing/ administering the chemotherapy.Assessment of patient's, educating the patients and their families about their possible treatment complications and side effects. Training the new nurses. Making the work flows, tools and being a resource for troubleshooting in my team.Ordering the chemotherapy medication and equipment for the infusion room.

Assessment of the patients before chemotherapy.Educating the patients and families about the chemotherapy in class type settings or one by one. Administering chemotherapy.Triaging the patient's inbound calls.

Originally started in neurology/Rheumatology ward, worked for 2 years.Transferred to ICU, worked for 6 month.Transferred to CICU-Open Heart Surgery; worked for about three years 6 months.Also during the last year at Shariati hospital, I accepted a part time position as a house supervisor assistant.