Mitra Baker Email & Phone Number

Resolving customer conflicts with product and or company.

I currently resolve furniture service opportunities for Corporate Environments as a whole. I am the liason between the client and the next big sell! I am excited about what I do here. Knowing that you can keep the client coming back by the work you perform makes it all worthwhile!

Provided company wide support to a team of over 15 sales representatives, as the Chief customer liaison for annual Service Contract Agreements.Created trusting relationships with clients to ensure future furniture purchases from our Atlanta location. Project Managed small inbound commercial furniture installations with 30-50 % additional gross profit for the company. Supervision of Contract Service Agreements for clients such as GE, Turner Broadcasting, UPS, and Emory University. Provided professional correspondence to customers and vendors, which resulted in higher profit margins for the company. Coordinated, and hosted several lunch and learn sessions, and organized team building events for high profile clientele.Prepared complex reports for weekly management team meetings, including Power Point presentations for sales team and Chief Director of Operations.

Served as Service Assistant for four Executive Sales Representatives, that handled large commercial furniture accounts.Responsible for creating layouts for customers to provide design spacing solutions for small businesses. Organized and oversaw and entire furniture department. Responsibilities included, quoting, tracking, billing, and coordination of installations for small jobs. Specializing in immediate contact with the dealers, making sure they were completely satisfied. Followed up with all set up and delivery appointments for furniture installations.

Designed Furniture Layouts for clients and set up installations of furniture with Installation companies worldwide.

Liason between client and salesperson.

Served as Service Assistant for four Executive Sales Representatives that handled large commercial furniture accounts.Responsible for the entire sale, order fulfillment process, including management of customer orders from entry point through punch list for assigned customers and customers who needed service work. Main point of contact for dealer service orders. Interfaces with factory on orders status, current lead times, and any special requirements along with COM requirements.Responsible for discussing specifics of furniture work order with Account ExecutivesResponsible for projected billing reports monthly

Bsbm, Business Management

Public Administration/Economics

Education record

Education record

Education record