Mitra Mohan Email & Phone Number

Prepared on a monthly basis a suite of performance reports identifying summaries translating analysis into actionable insights and recommendations.Be the subject matter expert on Channel Partner implementations and act as a resource for Account Managers.Supported Account Managers and Implementation Managers by using data from a variety of sources to help make recommendations and business decisions.Developd SQL queries for reporting and specific business inquiries.

Demonstrated a thorough technical understanding of Leonardo’s products and services.Developed and maintained positive relations with clients and partners.Provided support to clients and partners via email and telephone.Coordinated issue resolution to ensure all requests are handled appropriately and in a timely manner.Executed production processes such as media encoding and loading etc.Executed other various technical support and tasks as required.

Toronto, Canada Area

Monitored point of sale and handheld scanners while providing support using Mobility Services Platform and Microsoft System Center Configuration Manager.Provided internal and external support to repair and upgrade employees systems. Worked on a project with the HR department to research and create forms using Microsoft SharePoint and InfoPath to streamline office procedures.Updated and synced databases remotely on over 200 handheld scanners to guarantee proper operation after PO number modifications

Mississauga

Answered customer calls and emails to provide support for numerous payment devices to ensure customer satisfaction.Collaborated with warehouse staff to ensure on time shipments and verify inventory levels.Tested, loaded and performed quality assurance on various types of payment devices.Led a team project to configure over 1000 devices according to customers’ requests and configuration procedures.Trained and mentored new employees on their Inventory Management software (METRIX).

Scarborough

Utilized various programming languages to code, test and debug personalized scripts for the websites.Delegated specific tasks to different individuals to ensure websites are clear and to customers’ requirements.Conducted follow-up service in person and on the phone to guarantee optimum customer satisfaction and quality assurance.Used excellent communication skills in tandem with an extensive technical knowledge to help resolve problems for clients.

Toronto, Canada Area

Ensured 24/7 equipment up-time through proactive maintenance and troubleshooting.Provided guidance and support to students on the use of computer systems and software.Supervised and graded assignments and exams.Attended to the administrative details involved in Lab operations.

Bachelor Of Arts (Ba), Information Technology

Relevant courses included: Systems Analysis and Design II Web Technologies Applied Data Communications and Networks Using and Designing.

Graduate Certificate, International Business Management

Relevant courses included: Global Logistics International Entrepreneurship Global Business Strategy International Business Law.

Certificate, Computer Engineering

Specially selected based on strong academic performance to serve as a Co-op IT support with responsibility for managing the connectivity.