Responsible for managing projects, customer relationship management, supplier management and controls and quality assurance. Interacting and providing progress reviews to all stakeholders. ● Completing 99% of projects on-time and on-budget.● Achieving 100% client satisfaction.● Project research, data collection, creating project data and charts.● Managing supply chain performance, conducting MOR, QBR, and CAPA.● Improving supply chain performance by improving quality and OTD.● Actively participated in supply chain continuous improvement project.

Brought on multiple dental groups for meaningful use of EMR application and qualifying them CMS incentive program .Trained and directed dental office managers on CMS incentive and TMHP guidelines. • Responsible for quality assurance, analyze, research, record, problem resolution, audit, and evaluate productivity, reports, and process. • Participate in multi-disciplinary quality assessment and quality improvement teams.• Implementing, conducting, resolving, and monitoring corrective action and its effectiveness to NEHR and CMS guidelines and direct interaction with CMS &TMHP caseworkers.• Face to face client interaction, training and educating the medical staff on-site for CMS & TMHP reports to meet all Continues Quality Improvement measures.• Managing working relationship and contract negotiations between the vendors and NEHR organization.• Financial control & expenditure.• Investigate medical reports, documents, and evidence-based data for problem resolution.• Implement the qualification process for Federal funds on behalf of the medical provider. Monitor, manage, and audit the steps for EHR Meaningful Use and CMS Incentive program.• Interview, screen, assess, and test potential employment candidates. • Facilitate group process and teach CQI theories for group process.• Contributed to 25% financial growth in annual revenue in 2011 -2013 by regenerating new quality reports.

Project Manager for Special Projects –Graduate School Internship Project • Contract re-negotiation with seven insurance companies to provide patients with additional insurance options financial evaluation and quality assurance placed for new billing, coding, and collection process.

• Responsible for Quality assurance on daily activities, Financial Counseling and Control. • Managed patient interface, directed projects and activities related to conflict resolution, addressed medical and administrative services• Effectively managed relationship with unit area supervisors, care coordinators, caseworkers, social workers, and executives to resolve issues.• 25% financial savings in administrative process

• Quality assurance on daily clinical, financial activities, conflict resolution, • Daily patient interface, managed a relationship with unit area supervisors, care coordinators, caseworkers, social workers, and executives for final decisions. • Prívate- patient contract negotiation to saved 25% in administrative processes. • Quality Assurance on daily activities, financial assessment and counseling for patient services. • Managed private- patient & family interface, direct interaction with medical staff, and contract reinstatement.

• Responsible for Quality Assurance on daily activities, financial counseling, and Control for a private patient. • Managed patient interface, directed projects and activities related to conflict resolution, addressed medical and administrative services• 30% financial savings in negotiation and budget cut.

• Patient Advocacy, Problem Resolution and Quality assurance for 22 outpatient clinics in Women & Children and Administration departments.•Trained and managed Patient Satisfaction guidelines with the staff.• Problem resolution, quality assurance and room visit for Parkland in-hospital patients.• Managed patient interface, directed projects and activities related to conflict resolution, addressed medical and administrative services.• Direct relationship with unit area supervisors, care coordinators, caseworkers, social workers and executives for problem resolution and risk management. • Problem solving strategies training in person and in writing.• Received excellence service award, also achieved 95% customer satisfaction award for year 2007• Received Super user award for training the EPIC, trained EPIC system to outpatient Administrative clinics.•25% improvement in issue resolution cycle time, through daily process control• Significantly reduced risk hazards, lawsuits and legal complaints by Patients Safety Net (PSN) through daily room visits, patient visits and staff evaluation.Financial Counselor - Admission and Registration 2000-2006• Responsible and resident expert in Crime Victim, SSDI, Medicare, Medicaid TP 55 and PHP process.• Directed and evaluated vendor assessment process and reporting•Managed 20% improvement in Medicaid revenue by proper assessment for the designated programs• Responsible for TP 55 Medicaid spend down program to increase in revenue by 40%.• Certified for Medicaid T-PASS screening and Eligibility• Certified outstanding EPIC Super user and trainer• Currently completing Lean Six Sigma• GMA Green Belt program• Certified in Training and Development for Adult Learning, Age Specific Training and Service Excellence• Certified in Patient Safety, Emergency Preparedness, Infection Control, Hazardous Material, Fire & Environmental safety• Certified in HIPPA and JCAHO & Eligibility

Consolidation evaluation and revision for client's master cards, customer service and sales promotion.