Responsible for establishing and leading assigned projects to develop and deliver Loyalty Programs for external clients, from gathering stakeholder needs, expectations, and requirements to leading project teams through the approach and identification of key deliverables, schedule, and delivering project within established constraints to ensure relevancy, strategy, quality, and timeliness.

Responsible for the overall direction and coordination of assigned projects - Agile and Waterfall - to ensure tasks are scheduled and executed to achieve a successful outcome, within the scope, timelines, and budgetProject Planning and Execution•Builds project plans as defined in the Project Management Office policies, standards and procedures by defining the Project Charter, Scope Definition, Work Plan, and Schedule (assignments, timelines, milestones, deliverables)•Identifies resources needed and assigns individual responsibilities•Reviews deliverables prepared by team prior to hand-off, coordinates deliverables reviews and quality control (validation tests) activities, and manages and performs regular assessments on issues and risks•Effectively applies the Project Management Office policies and procedures throughout the project life cycle•Change Control: revises as appropriate to meet changing needs and requirements.•Tracks and reports team hours and produces a report to present to the Project Administration Office•Participates in the review process for Project Administration policies and procedures, evaluates the current practices, and recommends opportunities for improvement•Ensures project documents are complete, current, and stored according to policies and procedures•Obtains sign-offs and approvals on project deliverables•Prepares close-out and lessons-learned reports for each completed project, and reports and facilitates project reviews (plan/actual)•Assesses performance and provides foresight into performance of individual projects, and measures projects’ performance against performance baseline and the output of forecasting models to determine projects’ health•Identifies bottlenecks to a project and takes necessary action, plans and performs measurements, and produces performance statistics•Works with Senior Executes as needed and performs other duties as assigned•Scrum Master

McKesson's Pharmacy Technology Solutions delivers state of the art pharmacy technology and services to ensure that our pharmacists have the foundation to provide the best possible pharmacy care.As the manager of Technology and Operational Support and Releases Manager with the Pharmacy Technology Solutions (PTS), my primary responsibility is leading a team of technical specialists and partner with Product Management, Development, and Customer Care teams in the planning, organization and successful delivery of business and operational targets including:• Product & Services Activations• Drug Formulary Updates• Data Conversions & Merges for the Pharmacy Management System• Pharmacy Management System database administration & support• Incident Management/Problem Investigation• Customer Configuration Management• Software Release Deployment• Delivery of Configuration & Data Procedure Enhancements• Operational Job Maintenance & Monitoring• Change Management for Pharmacy Management System• Team Building & Staff Management• Releases Management

Accountable for:1. Regulatory and mandatory time sensitive and complex releases2. All project management areas (project scope, cost, resources, risk and quality) using project management best practices, in agile and waterfall for multiple complex projects with firm deadlines and competing priorities3. Providing 1st level IT production support during the warranty phase of the projects4. Incident Management: Investigation, resolution and effectively communicating status of the Production issues, leading a team of Application Architects, Business Solution experts and developers – 7/24 systems’ support 5. Ensuring that the Production issues Database is well maintained for capturing root causes, resolutions and workarounds related to known errors6. Managing internal and external developers on a daily basis7. The execution of the incident and change management processes, ensuring compliance with established service levels for critical applications in a very fast-paced and complex client facing environment 8. Software Release Deployment 9. The development and delivery of training materials for new resources10. Operational Jobs Monitoring & Maintenance

• Managed multiple projects• Led planning, business requirement analysis, detailed analysis, gap analysis, application design, technical walk-through and quality review of deliverables, merging and maintenance of development streams for projects and application releases involving internal team of technical staff and external vendor team to fully address clients' business requirements. Interacted with management, business clients, other senior development staff and external vendors providing information and technology services Directed teams of internal and third party technical staff to efficiently address Production issues and provided 24/7 critical systems support.

Led the development team to design, develop and test a national automated Health Information and claims processing system for the drugs, medical supplies and equipment as well as dental components of the Non-Insured Health Benefits (NIHB) program.

Seabury and Smith• Provided Y2K analysis and development for insurance applications. • Maintained applications to improve efficiency and address user requirements.• Supported and maintained data communication as well as local area networks.

Assisted and provided direction to the sales team in hardware/software configurations, network products, and provided post-sale support.Delivered the required services to clients including installation, customization, and configuration as well as upgrading of licensed programs and communication products.Developed and delivered training materials and facilitated training courses for technical client teams.