Mitra Najafi, Cspo Email & Phone Number

Toronto, Ontario, Canada

• Prepared a variety of project related documentation including Project Plan, Work Breakdown Structure, Communication Matrix, and RACI chart• Facilitated touchbases, progress updates, and working sessions• Administered scrum ceremonies and managed project backlogs• Organized, monitored, and tracked project related activities• Identified and executed process efficiencies and optimization within our team• Participated in information sharing sessions with other divisions where possible• Assisted in managing resources between project work and change requests within our team• Identified and resolved roadblocks by reaching out to the appropriate individuals

Toronto, Ontario, Canada

• Manage Change Requests from conception to implementation• Setup and run meetings with management and other stakeholders to understand opportunities for improvements and outline solutions and requirements• Manage projects of varying sizes including both individual sprint items and team projects• Track performance and timeline of short-term and long-term goals to provide support for team’s Project Coordinator• Meet project objectives and make adjustments based on constraints in an Agile Environment• Create professional reports and documentation for various uses including Business Requirements, Business Cases, Project Plans, Mockups and Prototypes, and Costs and Benefits Analysis

Richmond Hill, Ontario, Canada

• Conducted systems and processes analysis for our 11 offices• Created and managed uniform methodologies for new processes • Researched different applications and platforms and implement them into our processes for automation and refining old processes• Created and implement new sets of processes to match the newly brought up COVID regulations such as transferring from in person client sign ups to video sign ups, automating procedures, and setting up new documents• Conducted complimentary on site IT assistance for our main office• Completed administrative duties by managing the company's accounts on the variety of platforms and applications used by the offices and provided training to staff on new updates (Some examples are Lawyer Done Deal, Assyst, Teraview, Rackspace, and BroadConnect)• Overlooked our hiring process by managing our job ads on different platforms and screening applicants• Administered complimentary bookkeeping duties for our day to day processing using PcLaw and manage multiple lawyer Trust Accounts• Generated and analyzed reports such as costs and benefits analysis and office specific analysis for our 11 offices• Conducted day to day conveyancing duties such as creating and registering Transfers, Charges, Applications, and more• Completed Title Searches by analyzing Parcel Pages, conducting execution searches, and reporting points of interest • Proficient in file opening, file processing, and closing of Residential Real Estate transactions such as Sales, Purchases (Builder Interim/Final Closings and Resale) Refinances, and Title Transfers

Toronto, Ontario, Canada

• Created content and conducted social media marketing• Worked with tools such as WordPress to build websites for clients that best match their needs and budget• Design and executing plans for organizing large events using Excel, and MS Project• Used platforms such as hootsuite to set up automated content and manage multiple social media accounts on different platforms• Used Adobe Illustrator and Adobe Photoshop to create and edit logos and graphics for our content both printed and posted digitally• Promoted to the team of organizers for a huge 2-day Business Expo

Toronto, Canada Area

• Identified different strategies to collect big data from social media • Researched different strategies for data mining and data processing• Defined methods to detect depression acuity using AI and machine learning• Acquired a certificate of Ethical Conduct to ensure ethical standards are met

Toronto, Canada Area

• Lead a team of students to analyze and fine tune our client’s business processes• Created a project plan that matched the client’s budget by conducting costs and benefits analysis• Provided recommendations to client to enhance their business processes• Requested proposals from potential vendors to find the best solution for our client• Conducted requirements analysis and risk assessment to create solutions

North York, Ontario

• Assisted guests with making menu choices in an informative and helpful fashion• Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests• Regularly checked on guests to ensure satisfaction with each food course and beverage • Routinely cleaned table linens, table settings, glassware, storage areas, and service refrigerators• Managed closing duties including restocking items and reconciliation of cash• Monitored dining room to ensure optimum guest experience • Answered customer inquiries and resolved issues promptly• Took takeout orders and made reservations

Toronto, Canada Area

• Showed leadership management skills to lead the group in the right direction• Identified different strategies to better improve the business• Organized and analyzed a written report on the business processes

North York, Ontario

• Performed the standard office duties to include receive, sort and forwarding of incoming calls, filing, compiling data• Processing and distributing incoming and outgoing mail to improve communication and office performance• Maintained an efficient filing system to improve easy access and office efficiency• Photocopied and collated documents for distribution, mailing and filing• Preformed simple bookkeeping tasks to include, bank deposits to assist with the work load of accountants