Raj Mitra Email & Phone Number

Minneapolis, MN, US

San Francisco, California, US

San Francisco, California, US

Minneapolis, MN, US

Responsible for identifying business requirements and process improvements, which include creating projects, process specifications and conducting quality inspections. Facilitate requirement gathering and alignment with business and technology partners, while supporting projects under the direction of the leader or project manager. Solve complex system and.

Minneapolis, MN, US

Act as the liaison between the business and IT organizations to provide business critical or complex technical solutions that meet business needs and improve performance by providing the technical analysis of business requirements, problem solving and troubleshooting as part of a larger project team. Accountable for ensuring that clear, concise.

San Francisco, California, US

Act as a liaison between client area and technical organization by planning, conducting and directing the analysis of complex business strategies and enhancements to be solved with existing and new contact center technologies. Work with business contacts to define and document business and functional requirements for contact center CTI solutions. Work.

Atlanta, Georgia, US

Serve as the liaison between five of the largest business units and the IT organization. Translate high level business requirements into functional specifications for IT to implement and manage changes to such specifications. Drive migration effort forward by tracking the remediation and packaging of nearly 1,000 client applications. Provide technical.

Minneapolis, MN

Responsible for key aspects of end user computing, including: Desktop Support, Premier/VIP Support, Citrix End User Support, Video Teleconferencing Support, Client Engineering, SCCM, App-V and Application packaging and certification. Oversaw selection and assessment, management and career development of 6 team members on 2 teams in addition to indirect.

San Francisco, California, US

Responsible for infrastructure, telecommunications, and other technology functions including: Helpdesk, Desktop Support, Phone System Administration, Server Support, Technical Project Management, Business Continuity Planning, Procurement, Asset Management, Vendor Management, Custom Reporting and Technology Audits. Managed multiple cost center budgets.

Houston, Texas, US

Oversaw and directed workflow for the Desktop Support Team with a customer base of over 7,000 users at 16 client sites nationwide. Managed project budgets for large projects. Devised, implemented and improved team processes and policies. Worked closely with Asset Management, Procurement, Asset Distribution, and Desktop Architecture teams to effectively.

Managed Technical Service Associates and Customer Service Associates. Set up and managed in-house computer network, including server and all clients. Automated most manual processes to improve efficiency and consistency. Tracked hardware/software inventory and return/repair paperwork. Recruited, hired and trained new staff members. Acted as lead technician.