● Responsible for managing field operations and ensuring efficient reception services.● Oversee reception duties, including answering phones and emails, triaging anddirecting clients to appropriate services/people.● Perform administrative tasks and data entry duties.● Contribute to enriching the organization's bank of information.● Translate materials and communications as needed.● Implemented new strategies to enhance client engagement and satisfaction.

Provide newcomer clients with accurate information and appropriate referrals on matters related to immigration, settlement, and community resources on a drop-in basis. Accomplish duties of needs assessment and orientation; determining the needs of Newcomers and referring them to internal and/or external programs to best assist them. Conduct reception duties; answering phones and emails, triaging and directing clients to appropriate services/people. Execute administrative and data entry duties.

Working on ASPEN program for student attendance and school relationship with their parents.Performed secretarial services for the school: receiving and directing telephone calls, transmittingmessages, setting appointments, welcoming and directing visitors, ...

● Clerical work; Meeting in person, phone calling and emailing clients and colleagues, inviting them to participate in surveys. ● Research; searching for settlement organizations, colleagues, and clients, contact them, and create a database for our department.● Data entries, Excel tables. Tailored emails to attract recipients in a marketing style.● Translations; from English to French and Arabic. Reading French and Arabic texts for presentations. ● In this position I offered my hard work capacity, my accountability, and my professionalism in dealing with clients, and demonstrated my responsibility, honesty, caring, and respect.

● Prepared marketing material to promote VIP membership to customers at the store.● Was responsible for the reception, the greeting, and assistance for clients.● Directed customers with accurate information, appropriate referrals and courteous service.● Helped with customer inquiries and merchandising.● Educated customers about current promotions and advertisements.● Got impressive and very positive feed back from customers who reported that to my supervisor relating to my attention, care, and courtesy towards them, proving once more my pleasure to serve clients.● Acquired appreciation from my coworkers and my manager.

● Provided reception and sales duties, including answering and returning phone calls and emails,triaging and directing clients to the appropriate services, assessing clients needs.● Performed administrative and data entry duties, customers and suppliers filing.●Detail-oriented; supplied an outstanding customer service by ensuring assistance and support withaccommodations and by ensuring quick problem-solving by resolving issues like: non-functioningequipments, or room cleanliness, etc., with a high degree of initiative, self-management and adaptability,with a very diverse clientele.● Exceeded customer expectations by providing information about the city and surrounding areas and itsvarious attractions, and by providing accurate information and appropriate referrals on matters related tosettlement, and built positive relationships with them.● Recruited and trained staff.● This project was a residential unit. I converted into a college dormitory and rented it. Thatdemonstrates my multitask capability, and my potentiality to establish a clearly defined and effectivecourse of action for self and others to accomplish short- and long-term work goals.● Oversaw the project from start to finish including furniture and decoration, and ensuring the deadlineswere met, which highlighted my entrepreneurship characteristics and my preparedness in planning andorganizing.

● Introduced lottery sales in the store by completing the official application and getting a terminal installed,● Succeeded in building trust, confidence, and a long and effective working relationship, with customers.● Worked on the display of the goods; performed interior renovation of the store; like, installation of mirrors,planned the renovation and overall costs of the project, showed my strong customer service skills, and myquality-based services,● Raised overall sales by 200%.