-> In-depth knowledge of software (Active Directory, SharePoint, information management, document management, property management, finance, etc.)-> Deliver daily operational remote and onsite support (Tier 1 and 2) for all devices.-> Provide responsive support to executives, addressing their requests and incidents.-> Manage Mobile Device Management (MDM) for corporate-issued mobile devices.-> Document knowledge articles, service requests, incidents, problems, and change requests using a ticketing system.-> Support service providers in computer hardware, software, mobility, and printing solutions.-> Diagnose issues, identify root causes, and implement solutions to minimize productivity disruptions.-> Create installation instructions and coordinate functional testing for software packaging requests.-> Maintain and publish IT documentation, installation guides, and procedures for technical support and end-users.-> Successfully led migrations from Windows 10 to Windows 11 and Office 2013 to O365.-> Contribute to Windows image management, including Group Policy Objects (GPOs) recommendations.-> Collaborate with the network team to deploy a Managed Detection and Response service for threat detection.-> Ensure compliance with corporate and IT security policies and educate users on security best practices.-> Drive innovation by researching and recommending technical solutions to enhance IT systems' efficiency.-> Identify necessary resources (equipment, software, etc.) and seek management approval for procurement.->Proficient in enrolling, configuring, and managing Apple iPhones and Windows laptops using Microsoft Intune.->Skilled in deploying applications, enforcing security measures, and ensuring compliance.->Experienced in troubleshooting device issues and providing technical support to end-users.->Capable of creating and managing device compliance policies, documentation, and training materials.

-> Installed software, modified and repaired hardware, and resolved technical issues.-> Managed call flow and responded to technical support needs of customers.-> Resolved customer issues in a clear, courteous, and straightforward manner.-> Demonstrated professionalism and courtesy with customers at all times.-> Identified and solved technical issues with a variety of diagnostic tools.-> Resolved problems with malfunctioning products.-> Compiled and accurately entered electronic data.-> Appropriately documented all transactions and pertinent interactions.

->Sent order information to the kitchen using a computer system and gave verbal instructions about customers' special requests and needs to other staff.-> Reviewed printed tickets or digital orders to get item numbers and merchandise locations.-> Communicated with vendors regarding back order availability, future inventory, and special orders.

*Created and maintained a workshop per semester about a certain subject matter in Computer Science*Informed students on creating webpages using basic computer programs*Maintained office work for professors*Proctored and oversaw classrooms during the year

• Developed Web Application by MVC patterns• Worked with Application-level events using Global.asax• Used ADO.NET for SQL database interaction using Data Reader Dataset and Data view• Utilized Web. config file to have its own setting for the application by writing database connection strings custom settings and user authentication• Extensively used LINQ to XML LINQ to Objects• Designed Developed ASP.NET User Controls and used ASP.NET Web Forms• Used ASP.NET Validation controls and JavaScript for validating user inputs• Participated in the maintenance phase of the project

-> Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creatingreports.-> Reviewed completed work for compliance with regulations.-> Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.

*Developed and maintained software applications using C# and the .NET framework.*Designed, coded, tested, and debugged applications to ensure optimal functionality and performance.*Collaborated with cross-functional teams to gather requirements and define project specifications.*Implemented best practices for software development, including version control and code reviews.*Integrated third-party APIs and libraries to enhance application features and capabilities.*Optimized application performance through code optimization and troubleshooting.*Participated in software architecture and design discussions to ensure scalable and maintainable solutions.

• Worked on the frontend coding in PHP, JAVASCRIPT, CSS, and HTML. • Also integrated the Facebook API and Twitter API. • Delivered expert clerical support by efficiently handling wide range of routine and special requirements. • Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.• Maintained development knowledge of popular Java delivery containers such as TomCat and others. • Designed microservices using components such as containers, load balancing and distributed caches. • Collaborated with in-house web designers to create sleek and innovative UI design. • Analyzed requirements and designed, developed and implemented software applications for multiple websites.

• Worked on the frontend coding in C#, CSS, HTML. • Also provided the access to the database using MS SQLSERVER. • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications. • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements. • Consulted with network engineering staff to evaluate hardware and software requirements for new system development. • Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems. • Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.