Information Technology Support Specialist
Current-> In-depth knowledge of software (Active Directory, SharePoint, information management, document management, property management, finance, etc.)-> Deliver daily operational remote and onsite support (Tier 1 and 2) for all devices.-> Provide responsive support to executives, addressing their requests and incidents.-> Manage Mobile Device Management (MDM) for corporate-issued mobile devices.-> Document knowledge articles, service requests, incidents, problems, and change requests using a ticketing system.-> Support service providers in computer hardware, software, mobility, and printing solutions.-> Diagnose issues, identify root causes, and implement solutions to minimize productivity disruptions.-> Create installation instructions and coordinate functional testing for software packaging requests.-> Maintain and publish IT documentation, installation guides, and procedures for technical support and end-users.-> Successfully led migrations from Windows 10 to Windows 11 and Office 2013 to O365.-> Contribute to Windows image management, including Group Policy Objects (GPOs) recommendations.-> Collaborate with the network team to deploy a Managed Detection and Response service for threat detection.-> Ensure compliance with corporate and IT security policies and educate users on security best practices.-> Drive innovation by researching and recommending technical solutions to enhance IT systems' efficiency.-> Identify necessary resources (equipment, software, etc.) and seek management approval for procurement.->Proficient in enrolling, configuring, and managing Apple iPhones and Windows laptops using Microsoft Intune.->Skilled in deploying applications, enforcing security measures, and ensuring compliance.->Experienced in troubleshooting device issues and providing technical support to end-users.->Capable of creating and managing device compliance policies, documentation, and training materials.
