Mitta Ravali Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

I make your coffee and salt your fries!- Order taking, assembling and presenting.- Part of the Guest experience leadership (GEL) team, to ensure high customer satisfaction through service recovery

India

• Manage client website using BigCommerce.• Maintain detail pages on the client website, Amazon, eBay and OnBuy.• Prepare content and layouts for the webpage

Hyderabad, Telangana, India

• Assist sellers in the US and Canada with their inventories, sales, detail pages, etc.• Identify any underlying errors and troubleshoot them.• Actively seek solutions through logical reasoning and identify trends to suggest process improvements.• Participated in pilot programs to improve system function.• Utilize multiple technology applications and features to troubleshoot seller issues.• Consistently build a platform and business knowledge to serve sellers efficiently.• Effectively manage sensitive cases by identifying proper escalation paths.• Work independently and collaboratively by using departmental resources, policies and procedures.• Maintain targeted performance metrics.

Bangalore

• Gain an insight into the world of ecommerce, advertising and marketing. • Check data patterns, reach target audience and promote the site over social media. • Researched on current trends and analyzed the competency level in the e-commerce industry. • Examined several case studies and interpreted the best of methods and used it to gain popularity and audience to the social media sites. • Prepared content for the website, newsletters and promotions.• Identified potential clients to bring them onboard to the website.• Collected feedback from the customers and created a long-lasting customer relationship for a better incentive.

Bangalore

• Connected with customers from different cities to collect feedback.• Collected and segregated data from the customers and provided a detailed report on how the target audience can be reached and through which medium. • Researched and presented a report on the ongoing trends to provide an insight for future designs.• Collected data from several customers from splash stores across India and prepared an analysis report. • Analyzed the competitions in the ongoing trade and designated the best method to improve the brand value.

Graduate Certificate, Marketing/Marketing Management, General, 3.93

Activities and Societies: • Class Representative • Team Leader for Capstone Project • Volunteer for Summit Entrepreneurship Bootcamp 2022

International Business Management, Business, 3.81

Activities and Societies: Class RepresentativeFITT Certifications for Feasibility in International Trade and International Sales.

Education record

Activities and Societies: College Club Acube Member of the Master of Ceremonies team.• Organizing member of the college non-profit social.

1 - 12Th Grade, Mbpce

Activities and Societies: SGFIParticipated in School Games Federation India for field hockey (2008)