Revenue & Growth Driver within existing accounts, my responsibilities include build and lead the team of Customer Success, Product Success, Onboarding & Customer Support. In a span of ~1year, we were able to -1.8X revenue5x the teamNRR 120% (QoQ)NPS 9Introduction and adoption of functional toolsRevenue Planning & ForecastingBuild relationship with CXOs, functional heads and stakeholders

Regional Leader for Customer Success Team, responsible to drive retention, adoption and growth (up-sell& cross-sell).

Leading efforts to hire, develop, and build a technical team.Oversight and participation in change management and incident management processes ensuring Adobe meets SLAs with customers.Own and bring to conclusion customer escalations by working with cross-functional teams in Support, Development and Operations teamsDeliver an exceptional customer experience through exceeding KPIs effectively.Design and develop new ways of working with internal teams to support best in class customer experience through regular communication with key stakeholders.Drive others to complete needed items in a diverse team environment with a sense of urgency to resolve customer issuesDrive and improve the whole lifecycle of operational readiness - from inception and design, through deployment, operation and refinementParticipate in weekend and holiday on-call rotation as required.

Ensuring the success of numerous strategic client relationshipsInvolved during pre-sales and seamlessly transition customer to post-sales teamsEnsuring contractual entitlements are provisioned and client is set-up for successCentral point of contact for customers after contract is signedManage Onboarding project schedule for all new accounts assignedUnderstand project goals & objectives and communicate to internal stakeholdersWork with third party subcontractors and technology Partners as requiredManaging multiple assignments simultaneously Achieve customer satisfaction through successful delivery of defined project scopeTerritory / Segment - LATAM, US Public Sector, APAC (ANZ, SEA & India)

1. Heading the sales & business development for Non OEM & - Private label segment in North America, Middle East & Africa – revenue around US$ 22 Mn2. Managing the entire sales cycle from lead generation to prospecting, order closure and receivables management. 3. To manage all aspects of the business related to sales including sales reports, forecasting, planning & creating new opportunities for product sales.4. Generating new business, appointing channel partners, distributors, agents5. Spearhead product development and go to market strategy for solid state media business6. Supervision of documentation & receivables7. Also handled sales & business development in Middle East & Africa region, and account management of key OEMs8. To meet monthly, quarterly and annually targets of assigned territory 9. Maintain customer relationships and develop tailor made solutions catering to their potential needs.10. Effective liaison with business partners and management to ensure smooth & sustainable retail reinforcement.

KPL International Ltd is a trading arm of Kanoria Chemicals & Industries which represents many chemicals giants in India from the world. Handled 1. New agency development2. Third Country Exports3. Business development activities in India for Chemicals, Metals and Engineering goods