Pratham Mittal Email & Phone Number

Vilnius, Lt

Vilnius, Lt

•Cross-Functional Collaboration: Act as a key liaison between developers and stakeholders, facilitating communication about bugs, feature requests, and system improvements to ensure alignment and timely resolutions.•Project Management: Oversee the creation and maintenance of Help Centre articles, managing project workflows in Jira to ensure accurate and user-friendly documentation.•Bug Tracking & Ticket Management: Draft feature request and bug tickets in Jira for the development team, ensuring issues are resolved efficiently.•Database Management: Write and execute SQL queries to generate reports, extract relevant data for user needs, and support data-driven decision-making.•API Management: Push and post API endpoints to execute and streamline critical tasks, improving operational efficiency.•Team Leadership: Lead and mentor the technical support team, fostering a collaborative environment and ensuring high-quality technical assistance is provided to users.•Technical Support: Provide advanced technical solutions, troubleshoot complex user issues, and contribute to process optimization for improved customer satisfaction.

Vilnius, Vilniaus, Lithuania

SalesforgeMailforgeInfraforgeWarmforgeManaging whole cold emailing tools lineup

Executed trading strategies across forex, commodities, indices, and metals markets;maintained a capital management track record of exceeding $4.5 million whileachieving a win rate above 90%.

Business Management: Established and managed an e-commerce clothingbusiness, overseeing all aspects of operations, including product outsourcing,inventory management, and customer service.Project Management: Planned and executed end-to-end production workflows,coordinating with manufacturers to ensure timely delivery of high-quality clothingproducts.E-Commerce Operations: Designed, launched, and managed the business website,implementing SEO strategies and optimizing the user experience to drive onlinetraffic and sales.Inventory & Supply Chain Management: Monitored inventory levels, forecasteddemand, and implemented supply chain strategies to maintain stock availabilitywhile minimizing costs.Payment & Shipping Coordination: Set up and managed secure paymentgateways and streamlined shipping processes to ensure fast, reliable delivery tocustomers.Marketing & Sales: Developed and executed marketing campaigns across digitalplatforms, increasing brand visibility and customer acquisition.Financial Oversight: Managed budgeting, pricing strategies, and financialplanning to ensure profitability and sustainable growth.

I have very strong knowledge of market trends, price action and other indicators, I have always made overall profitable trades, both short term and long term, I specialise in day trading.I have made 80% profitable trades till date in my career as trader.I specialise in Indeces, forex and crypto.

Resolved complex client inquiries with precision; implemented feedback from clientsto enhance service quality, leading to the identification of three critical areasrequiring immediate improvement within support operations for enhanced efficiency.

Delhi, India

Led the migration of IT infrastructure to a cloud-based solution, streamliningoperations and reducing server downtime by 30%, while enhancing overall projectdelivery timelines by 15%.

Business & It, 8.8/10

Bachelor Of Engineering - Be, Information Technology

Transferred credits to IU International University

Education record