Mitty Thomas Email & Phone Number

Singapore

- Designed & implemented solutions to onboard clients faster without compromising due diligence - Coordinated global releases of onboarding regulations - Strengthened key client relationships through keen understanding of needs, consistent engagement and tailored solutions- Streamlined processes and proposed time-saving measures - Devised ways to achieve consistencies across the regional on boarding teams- Conducted ‘Know Your Client’ and other regulatory due diligence for institutional and investment banking clients, ensuring that clients are compliant with regulatory requirements- Worked closely Investment Banking Division bankers to ensure that deals are executed in a timely manner- Partnered closely with Compliance and Legal teams to translate and maintain knowledge of the laws/regulations that govern our policies- Implemented controls as part of firm wide risk self-assessment

Singapore

• Driving end-to-end pursuit management process for clients from various industries like banking, technology, pharma, telecom etc. including bid management, designing tailored business proposals for RFP and RFI across service lines to win the account.• APAC coordinator for data gathering, pricing, strategies, key messaging and value propositions, performing background checks & working with various stakeholders to meet the deadline.• Facilitated APAC Clients & Market Leaders forum to discuss market updates, share wins, learnings and way forward including preparing presentations & dashboards, identifying speakers and topics.• Planning and organising the Annual APAC Tax Conference in Singapore and Hong Kong including designing the conference structure, branding, presentations topics, reaching out to subject matter experts, coordinating with vendors and share progress updates.• Built and maintained internal database of proposals, pipeline creation, presentations, global contacts and the analysis of the outcome of proposals done in APAC.• Lead for the communications and projects led by the office of Asia Pacific Tax Partner for regional focus initiatives and planning the learning and development in the region.• APAC client coordinator and Program Manager for multiple projects where the responsibilities included: Providing a process flow for successful migration, client onboarding, renewal and expansion of footprint Managing risk by ensuring processes, reminders and SLAs/KPIs were followed in maintaining sustainable client relationships and creating additional revenue Organize virtual and in person client meetings to discuss service delivery, issues and agree on the steps forward to ensure client confidence and satisfaction Being a trusted advisor for clients, vendors and stakeholders, investigating issues and proposing recommendations which help in retaining and expanding footprint

• As part of the client management team, coordinated RFPs and RFIs managing progress, deadlines and budgets.• Responsible for global coordination, escalation management, Stakeholder and Team Management and invoicing.• Driving forward agreed actions by coordinating project delivery in a high quality and cost-effective manner with risks identified, prioritized, escalated and managed. • Conduct online training sessions to new clients and led on boarding process to enhance customer experience and ensure smooth transition.• Manage expatriate life cycle including assignment initiations, briefings to update on relocation benefits, manage escalations and solicit feedbacks and handle adhoc queries.• Worked on various tax-technology platforms and release web-based tax questionnaires and certified troubleshooter for in-house tax platform helping clients with their queries.