Mitul Ved Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Australia

Responsible for the tele- and on-site support, surveying on products/ solution selection and comparison, commissioning, troubleshooting, replacing PV inverters and related products and firmware and do hardware updating. Following up and making feedback to headquarters on failures, storage status, plan and application of spare parts/units.Develop technical solutions for more common issues causing inverter failures and process claims on behalf of customers.Support customer system design and installation questions for after sales.Providing monitoring trainings to existing and new potential customers via Teams, SEC events or site visits.Managing the monitoring platform and provide feedback to R&D about future developments.Follow AS4777 closely to help product development team to develop products as per standards.Carrying out interviews and managing call center team based in Egypt.

Brisbane, Australia

Helped in managing the website with software languages such as CSS, HTML, Javascript.Generating solar energy customer leads to develop new accounts and preparing proposals, quotes, contracts or provide presentations for potential clients.

Brisbane, Australia

Identified leads and managed prospects that acquired new accounts.Attracted potential customers my answering product and service questions. Maintained quality relationship with customers to ensure customer satisfaction and retention.

London, United Kingdom

1. Managing regular stock check and auditing the products available in the branch office.2. Directly deal with customer queries and complaints to provide services according to the suggested SLA's.3. Responsible for ITIL Services, email setups, network printers, router etc. 4. planned orders, studied user manuals and technical specifications, ordering and gathering equipments, preparing and installing diagrams.

London

 My main job includes installation, maintenance and supporting computer computer communication within my organization or different organisations. My job also relates to provide network support, helpdesk support, 1st/2nd level support and new network architecture. Responsible for managing email, anti-spam and virus protection, setting up user accounts, permissions and passwords. Monitoring network usage, suggesting and providing IT solutions to business and management problems. Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet;providing training and technical support for users with varying levels of IT knowledge and competence. Ensure labelling requirements are adhered to and that relevant legal markings or warnings are present.  Complete appropriate paperwork and spreadsheets ensuring that adequate traceability exists for demonstrating network quality compliance.

London, United Kingdom

1. Created proper backup policies for database recovery as per requested.2. Installed and configured SQL Servers, monitored server error logs, application logs and failures if any.

Worldwide.

Project Name: APT (Automatic Page Turner).Scenario: As we all know labour is getting very expensive. It might be a good solution to replace people with technology with similar efficiency.Idea: I am trying to make a project called APT (Automatic Page Turner) which allows old aged or handicap people to read newspaper or books without anyone's help. This will not only reduce labour cost but also increase self-dependency. The project will allow a person to turn the page automatically. There will be a microphone near the device which will enable the viewer to change the current page to the next page. The sound signal of the viewer will be converted to electrical signal which will trigger the rollers to change the page mechanically (Similar to the photocopy machine). The friction when turning the page might be minimum.

Nariman Point (Mumbai).Analyzed problems related to transmission hindrances faced in cellular fields.Managed 18 people after just 1 month of employment demonstrating good leadership qualities, team spirit and dedication to achieve proposed results. Worked in the Research and Development of the Wi-Fi modems and having good analytical skills.Organizational/Management/Leadership Skills acquired: Inventory-Management of devices such as routers, modems, fixed and mobile phones etc. Gave presentations about the various features offered by these devices. Maintaining and managing the MIS reports of the CRBT servers. Overlooking and co-ordinating with cross-functional teams about the status of the servers.• Customer Service Skills acquired: Handled and resolved customer complaints regarding the launched products.• Technical skills acquired: Studied newly launched products such as routers, modems and mobile phones etc. Testing and troubleshooting the above mentioned devices before their launch. Performed health-checkups of the CRBT servers and loop-breaks as and when required.

1. Maintaining the LAN Network.2. Maintaining the Security Credentials in the organisation.3. Software Upgradation and Troubleshooting if required.4. Handled performance related issues with respect to disk space, files and database indexing.

Masters, Telecommunications Networks

Activities and Societies: IEEE Project team, "Image and Video Processing Team"The main modules were: 1. Internet Communications. 2..

Bachelors Of Engineering (Be), Electronics And Telecommunication Engineering.

2002 -2005 ; Technical Diploma, Electronics And Telecommunication Engineering; Electronics And Video Engineering

Got knowledge regarding the Broadcasting scenarios, Electronics components and their specifications, Satellites, Networking(data).