Mitul Jain Email and Phone Number
Mitul Jain personal email
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• 22+ years’ work experience in building and leading Site Reliability Engineering (SRE) and DevOps (Cloud, Agile, Automation) units for global organizations enabling them to integrate Build-to-Operate.• Experience in transforming traditional Operations to SRE thereby strengthening reliability (zero P1 during peak), achieving cost efficiencies and caping net sales loss (< 0.15% quarterly) for eComm business.• Experience in integrating SRE into Digital Business Value Streams thereby realizing direct impact of SRE on Business KPI’s (across User flows).• Experience in building SRE Community of Practice (CoP) spanning across domains and tech centers to bring in uniformity and consistency in SRE adoption.• Experience in building and leading SRE organization in a matrix structure across geographies supporting multiple products (product-led) taking to 70+ people with annual budget of ~ € 4M.• Experience in building DevOps and Testing Service Lines from Develop / Incubate Service Offerings to forming Strategic Partnerships and GTM, enabling Sales from initial Pitch to Deal closure, Ramping delivery for project execution with defined business targets and P&L responsibility.• Experience in building DevOps and Automation Practice from inception and build to a USD 4.6 M annual run rate (in a span of approx. 2.5 years).• Experience in leading DevOps (Cloud, Agile, Automation), Testing Service Lines with responsibility across Implementation, Capability and Sales/Presales leading to an annualized growth of over 73% in the initial year.• Experience in leading and negotiating business terms and deals to form Strategic Global partnerships with Platform providers to augment service offerings.• Experience in developing Platforms (includes Models, Frameworks), Offerings, Proposals (includes SOW, Solution Design), building Skills and contributing to Delivery for multiple customers in varied domains.• Experience in interfacing with customers across geographies to position DevOps and Testing Offerings showcasing value add impacting people, processes and tools. • Experience in building DevOps (Release, Configuration, Build, Deploy and Infra), Testing and Application Management functions for multiple clients in an onsite/offshore delivery model for various organizations in Consumer Goods, Banking, Financial Services, Insurance, Telecom, Manufacturing, and Travel, Transport, Hospitality domains.• Experience in client facing role, effectively managing client and stakeholder expectations.
H&M Group
View- Website:
- hmgroup.com
- Employees:
- 64269
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Global Capability Lead - SreH&M Group Jul 2022 - Present• Build and Lead Global SRE capability supporting global Online business across all markets.• Lead teams in H&M and multi-vendor, multi-location setup (India, Sweden) aligned to delivering prioritized business outcomes.Capability and Delivery• Transformed traditional Ops to SRE by embedding SRE’s into Value Stream and Product teams thereby building SRE capability around Observability, Resilience, Release and Security for Online business thus enabling products to operate in a DevOps model.o Lead SRE adoption for H&M brand and Portfolio Brands: Weekday, COS, Arket, & Other Stories.o Scaled SRE adoption to cover 100% of Portfolio Brands online business and 25% of H&M brand online business with a optimized headcont of ~25 people.• Conceptualized and lead SRE integration into business Value Streams (Digital) thereby interconnecting SRE metrics to Business Operational KPI’s. (# incidents per ’000 orders, # incidents in purchase journey versus transactions, etc.)• Budgeting, Planning and Forecasting for capacity in SRE delivery embedded into value streams and products basis demand and operational efficiencies achieved through adoption.• Developed SRE Capability Map and Operational Maturity Assessment Framework impacting dimensions across People (Integrated teams), Process (Governance, Release at Will) and Technology (Automation from Build to Operate).• Drive Operational Maturity Assessment within Value Streams for all Brands targetting Business and Tech KPI’s ensuring products have addressed prioritized gaps to ensure production stability.• Led evaluation to implementaton of Chaos Engineering adoption including establishing business case for investment into the practice.• Implemented SLI/SLO, Error Budget regulation as an automated gate for Production releases.o Strengthened Observability thereby achieving a 62% drop in incidents in 6 months.• Designed and leveraged re-usable components to enable SRE adoption thereby rationalizing SRE capacity for products.
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Director Software EngineeringAdidas May 2020 - Jul 2022Gurugram, Haryana, India• Build and Lead Global SRE capability of 70+ people in a matrix structure spread across India, Spain, Columbia and Germany supporting eComm platform.• Lead India Tech Hub (Interim) defining Operating Model, People On-boarding and Stair Stepping along with Ramp-up achieving a global hire of 100+ in 4 months.• Developed SRE Maturity Framework -- https://github.com/adidas/adidas-devops-maturity-framework• Drive Maturity Assessment, Implementation across 20+ products with multiple feature teams in Digital Tech, Platform, Consumer Order Management product areas.• Developed SRE Governance Foundation – Operating Model (Embedded, Shared), RACI, SLI, SLO and Error Budget Framework, Playbook (Execution).• Define roadmap for SRE 2021 around Strategy and Governance – Location/Product mix, Compliance to SRE practices.• Error Budget Regulation rules and implementation for Digital Tech Value streams.• Define 10X approach Digital Tech encompassing elements from Architecture, Applications, Infrastructure.• Conceptualized and Lead Value Stream approach with focus on KPI’s impacting Consumer Experience thereby integrating Digital business and tech.• Develop SRE on-boarding track for new joiners across all hubs.• Develop Learning Library for SRE/DevOps skill group being global Skill Owner.• Conceptualized and Implemented Cross-capability skill catalog to identify common skills across capability thereby building fungible talent and enabling seamless lateral moves across capabilities.• Conceptualize and drive the India Hub Recognition program with focus on employee morale impacting employee retention and organization stability applicable across all job families.• Participated in Tech Summit 2020 and delivered sessions around SRE (People perspective, Error Budget) and DevSecOps (Development Centric approach).• Build SRE capability within India tech hub from scratch to 40+ people. Induct and align SRE’s to Product teams. -
General Manager -- It (Devops, Agile, Cloud, Testing)Igt Solutions Apr 2019 - May 2020Gurgaon, Haryana, IndiaLead DevOps (Agile, Cloud, Automation) and Testing service lines globally across Travel and Hospitality with responsibility around Capability, PreSales, and Implementation, positioning DevOps and Testing services to various customers. -
Devops Practice LeaderNiit Technologies Jul 2016 - Apr 2019Gurgaon, IndiaLead DevOps Practice globally across multiple domains (BFS, Insurance, Travel and Transportation) with responsibility around Implementation, Capability and Presales, positioning DevOps services to various customers. -
Devops (Automation)Fidelity International Aug 2013 - Jul 2016Gurgaon, IndiaLead DevOps initiatives and SCM (Config, Release) function for Pensions, Institutional, CRM, Enterprise, Finance, Treasury portfolios. -
Devops (Software Delivery Automation)Capgemini Sep 2011 - Aug 2013Mumbai Area, IndiaLead DevOps initiatives and contributed to SCM (Config, Release) function for Michelin ERP program -
Devops (Software Delivery Automation)Datamatics Global Services Limited Nov 2006 - Sep 2011Mumbai Area, IndiaLead DevOps initiatives and SCM (Config, Release) function for Cybercom Datamatics, with multiple customers (Sony Ericsson, Assa Abloy) -
Software Configuration And Release Management (Automation)Countrywide Financial Services Dec 2005 - Nov 2006Mumbai Area, IndiaSCM (Config, Release) Automation initiatives for banking applications -
Software Configuration And Release Management (Automation)Smartstream Technologies Dec 2004 - Dec 2005Mumbai Area, IndiaSCM (Config, Release) Automation initiatives for TLM PA product line -
Software Development, Qa, Release ManagementEcs, Tis, Eftia Jun 2002 - Nov 2004Mumbai Area, IndiaJava development, Functional testing, Release, Config for various products / applications.
Mitul Jain Skills
Mitul Jain Education Details
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Strategy And Marketing -
Computer Science
Frequently Asked Questions about Mitul Jain
What company does Mitul Jain work for?
Mitul Jain works for H&m Group
What is Mitul Jain's role at the current company?
Mitul Jain's current role is Digital Transformation Leader with experience in building and leading SRE and DevOps organization | Cloud | AIOps | DevSecOps | Agile | Software Delivery Automation | IT Governance | AI/ML.
What is Mitul Jain's email address?
Mitul Jain's email address is mi****@****ail.com
What schools did Mitul Jain attend?
Mitul Jain attended Indian Institute Of Management, Kozhikode, New York Institute Of Technology.
What skills is Mitul Jain known for?
Mitul Jain has skills like Itil, Release Management, It Strategy, Itil Implementation, Application Lifecycle Management, Application Management, Software Configuration Management, Business Process, Transition Management, Software Implementation Management, Managed Services, Cross Functional Team Leadership.
Who are Mitul Jain's colleagues?
Mitul Jain's colleagues are Caroline Friberg, Ewa Rudzinska, Ana Desnica, Ying Shu, Pernilla Halldin, Adam Pehrman, Anna Belova.
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Mitul Jain
Software Developer @ Dynpro | Java | Springboot | Ex - Public Realations Head @Ieee Sb JiitPune -
3snapdeal.com, gmail.com, samsung.com1 +918447XXXXXX
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Mitul Jain
Payments | Customer Experience | Cost Transformation | Ebitda Improvement | Digital Strategy And TransformationGurugram
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