Global Capability Lead - Sre
Current• Build and Lead Global SRE capability supporting global Online business across all markets.• Lead teams in H&M and multi-vendor, multi-location setup (India, Sweden) aligned to delivering prioritized business outcomes.Capability and Delivery• Transformed traditional Ops to SRE by embedding SRE’s into Value Stream and Product teams thereby building SRE capability around Observability, Resilience, Release and Security for Online business thus enabling products to operate in a DevOps model.o Lead SRE adoption for H&M brand and Portfolio Brands: Weekday, COS, Arket, & Other Stories.o Scaled SRE adoption to cover 100% of Portfolio Brands online business and 25% of H&M brand online business with a optimized headcont of ~25 people.• Conceptualized and lead SRE integration into business Value Streams (Digital) thereby interconnecting SRE metrics to Business Operational KPI’s. (# incidents per ’000 orders, # incidents in purchase journey versus transactions, etc.)• Budgeting, Planning and Forecasting for capacity in SRE delivery embedded into value streams and products basis demand and operational efficiencies achieved through adoption.• Developed SRE Capability Map and Operational Maturity Assessment Framework impacting dimensions across People (Integrated teams), Process (Governance, Release at Will) and Technology (Automation from Build to Operate).• Drive Operational Maturity Assessment within Value Streams for all Brands targetting Business and Tech KPI’s ensuring products have addressed prioritized gaps to ensure production stability.• Led evaluation to implementaton of Chaos Engineering adoption including establishing business case for investment into the practice.• Implemented SLI/SLO, Error Budget regulation as an automated gate for Production releases.o Strengthened Observability thereby achieving a 62% drop in incidents in 6 months.• Designed and leveraged re-usable components to enable SRE adoption thereby rationalizing SRE capacity for products.
