Mitz Calupad Email & Phone Number

Florida, United States

California, United States

• Handles multiple brands and assist customer with their inquiries or technical concerns via phone call or email communication. Food supplement Gaming keyboards Oral care products Hair appliances Facial beauty.
• Creating and documenting of concerns using case system powered by Salesforce
• Provides assistance to customer in placing their purchases over the phone
• Doing outbound follow up calls for abandoned carts in Shopify

• Engage customers by giving assistance through chat for vehicle dealerships, real estate companies, apartment complex and mortgage companies and getting their contact information when needed.
• Assist customers in their inquiry by utilizing LivePerson chat tool, Purple Cloud chat and dealership website.
• Prepares daily productivity report using CRM – Sales Force.
• Creating ticket for errors encountered in chat tools using Sales Force.
• Assisting of chat agents and giving them the best chat response for uncommon chat inquiry.
• Checking of chat transcript and doing quality review.

• Provide technical end-user support via telephone, email or chat
• Provide restorative or maintenance actions to resolve end-user problems
• Respond to end-user problems based on standard procedures
• Must correctly track incident and calls, including but not limited to entering data into the database timely and accurately.

Dasmariñas, Calabarzon, Philippines

• Assisting of chat agents and giving them the best chat response for uncommon chat inquiry.
• Checking of chat transcript and doing quality review.
• Coaching and retraining of agents to make sure they are performing well.
• Monitoring of agent’s attendance and compliance to company rules and regulations.
• Training of newly hired chat agents.

Dasmariñas, Calabarzon, Philippines

• Engage customers through chat for vehicle dealerships and getting their contact information.
• Assist customers in their inquiry by utilizing Contact At Once chat tool, Snap Engage and dealership website.
• Prepares daily productivity report using CRM – Sales Force.
• Creating ticket for errors encountered in chat tools using Sales Force.

Dasmariñas, Calabarzon, Philippines

• Monitor Dual Training System student trainees of NCST (under Tesda Program) in their in-plant training for a specific company (Eds Manufacturing Incorporated – YAZAKI).
• Check attendance, grooming and give assistance to DTS students’ needs in the duration of their In Plant Training.
• Conducts assembly to student trainees regarding Company Rules and Regulation to make sure they avoid committing any violation.
• Conducts HR Administrative Orientation to student trainees for deployment in the company.
• Conducts Home Visitation to student trainees who are no longer reporting to their training.
• Prepares Weekly and Monthly report regarding the performance of student trainees in their in plant training.

Dasmariñas, Calabarzon, Philippines

• Monitoring of traffic situation in Dasmariñas City’s major intersection through cctv camera and producing weekly report based on weekly observation.
• Broadcasting control of Dasmariñas Community Channel 4 and giving of live traffic update over the air.
• Gives assistance in cctv installation and maintenance.
• Retrieving and reviewing of incident related videos.

Dasmariñas, Calabarzon, Philippines

• Monitoring and relaying important production information like quantity and quality to Stamping Department's Manager.
• Encoding and record keeping of Stamping Department's Daily Production Report
• Conduct orientation about Stamping Department's process flow to newly hired Stamping members.
• Authoring, establishing, and monitoring of “Stamping Department Special Instruction” and Work Standard. Scheduling man power division.
• Establishing Standard Parameters for Machine Setting per product.
• Dissemination of documents and records regarding company standard and quality issue to Stamping members.

Dasmariñas, Calabarzon, Philippines

• Operation of Press and Washing machine for production for transistor, integrated circuit and photo coupler lead frames
• Checking and monitoring of quality of produced lead frames.
• Performing Root Cause Analysis and applying counter measure for non-conforming lead frame specification
• Responsible in relaying the abnormalities and nonconformities found during inspection and mass production

Undergraduate, B.S. Computer Engineering

Associate'S Degree, Computer System Design And Programming