I’m a seasoned leader passionate about driving business growth and operational excellence across various industries, with a keen focus on loan servicing and property management. With years of experience managing complex loan portfolios and property assets, I thrive in dynamic environments where I can apply my skills in steering large-scale projects and optimizing financial operations.My expertise lies in enhancing process efficiencies and achieving significant cost reductions, all while managing substantial budgets. I have a strong track record of mentoring diverse teams, guiding them to surpass corporate goals and excel in service delivery. My managerial acumen is complemented by my ability to forge and nurture strategic relationships, making me a trusted partner to stakeholders and a catalyst for business expansion.I am dedicated to maintaining the highest standards of compliance and fostering a culture that values continuous improvement and innovation. My approach is always about moving forward, learning, and adapting to ensure that my team and I are not just meeting expectations but setting new benchmarks.Let’s connect! I’m excited to share insights, explore new opportunities, and continue making a tangible impact in the business world.
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Director And Vp Of Commercial Loan WorkoutWillow River 2023 - 2024Stillwater, MnAt Willow River Servicing, I was at the forefront of directing commercial loan workouts, where I led a team committed to our core values and enhancing servicing operations. My role involved direct interactions with borrowers, facilitating timely resolutions of escalations, and developing strategic timelines to meet our company targets. A major initiative I spearheaded was the integration of a comprehensive CRM, document exchange, and management system, streamlining our processes significantly.Key Achievements:• Boosted loan recovery rates through effective disposition strategies.• Reduced resolution times for escalated cases via process enhancements.• Successfully negotiated over 100 borrower contracts to favorable terms, averting potential losses.• Led the deployment of a new CRM system, significantly enhancing tracking and management efficiency.• Authored and implemented 15 new Standard Operating Procedures, bolstering compliance and operational standards. -
Loan Servicing DirectorDominion Financial Services 2022 - 2023Baltimore, Maryland, United StatesIn my role at Dominion Financial Services, I oversaw sub-servicing matters, ensuring all servicing reports were accurate and delivered on time. I managed a team of 12 across various loan servicing departments, handling everything from service transfers to customer service and collections. I served as the subject matter expert and the primary point of contact for both internal and external stakeholders.Key Achievements:• Improved servicing accuracy and reporting timeliness through advanced process management.• Seamlessly managed service transfers to sub-servicers, maintaining uninterrupted borrower services.• Coordinated effective foreclosure processes, minimizing legal delays by fostering strong attorney relationships.
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Loan Servicing DirectorSummit Mortgage Corporation - Nmls# 1041 2019 - 2022Plymouth, Minnesota, United StatesAt Summit Mortgage, I managed the loan servicing operations, focusing on collections, escrow, and cashiering functions. I also managed relationships with sub-servicers, conducted audits, and played a crucial role in the strategic management and compliance of our servicing portfolio.Key Achievements:• Enhanced loan servicing efficiency through strategic oversight and process improvements.• Effectively managed and resolved conflicts with sub-servicers, enhancing relationship quality and service.• Implemented rigorous compliance and documentation procedures, maintaining 100% compliance with OFAC and privacy regulations. -
Client Services ManagerCanteen North America 2014 - 2019Golden Valley, Minnesota, United StatesAs a Client Services Manager, I managed critical relationships with key Fortune 500 clients, ensuring excellence in service delivery and financial reporting accuracy. My responsibilities included directing internal teams to resolve field issues, facilitating strategic client meetings, and managing program recommendations and implementations.Key Achievements:• Transformed client relationships, leading to the successful national rollout of a new coffee program.• Conducted successful quarterly reviews with our top 20 clients, significantly improving client satisfaction rates.• Led financial negotiations for renewals and bids, securing increased contract values per client. -
Property Manager And AccountantMid-America Real Estate-Minnesota Llc 2008 - 2014St Louis Park, Minnesota, United StatesIn my dual role as Property Manager and Accountant, I managed accounting operations, financial analyses, and property management for commercial real estate. I directed end-to-end project management for property acquisitions and transitions, serving as the primary contact for corporate stakeholders.Key Achievements:• Achieved successful acquisition and integration of various commercial properties, enhancing portfolio value.• Streamlined month-end closing processes, reducing time and enhancing reporting accuracy.• Led CAM and tax reconciliations, ensuring financial compliance and minimizing discrepancies.
Mitzi Baker Education Details
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Mass Communication/Media Studies And Information Systems & Management
Frequently Asked Questions about Mitzi Baker
What is Mitzi Baker's role at the current company?
Mitzi Baker's current role is Accomplished Business Operations Leader | Expert in Loan Servicing, Property Management, and Client Relations.
What schools did Mitzi Baker attend?
Mitzi Baker attended Peace College.
Not the Mitzi Baker you were looking for?
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4park-usa.com, yahoo.com, goldensandsgc.com, kilgoreind.com -
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2stanford.edu, nasw.org -
Mitzi Anthony
Conway, Ar
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