Coached and prepared call center representatives to respond to customer questions and complaints. Troubleshoot problems with services or products. Ensured all agents understand and comply with all call center objectives, performance standards and policy. Answer agents questions regarding the best practice and difficult calls. Monitor and evaluate agent performance, providing learning or coaching opportunities and taking corrective action if necessary. Prepare reports and analyze data to assist management as they determine call center goals. Work with other supervisors and management team members to support agents and maximize customer satisfaction.

Adheres to and participate in Company's mandatory HIPAA privacy program/practices and business. Ethics and compliance programs and practices. Researched caller's issues/problems and found solutions. Billing of claims to the appropriate party. Followed up with insurance in a timely manner. Assisted in resolving valances on the patient account. Timely followed up with patients. Corrected and refiled claim with the insurance. Took patients complaints, post discounts, set up budget plans, followed up with medical records department and also provided estimates. Ensured the facts and details are correct so that the project's/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices.

● •Oversees the activities of other workers.● •Hires, trains, and evaluates new employees.● •Ensures that a company or department is on track to meet its financial goals.Reports to other executives or to the owner directly.Directs team or group leaders.Motivates workers through incentives and positive feedback.Develops and implements budgets.Prepares reports for management.Ensures workers have the resources to complete their work.Updates job knowledge by participating in educational opportunities, reading professionalpublications, and participating in professional organizations.Accomplishes organization goals by accepting ownership for accomplishing new and differentrequests and exploring opportunities to add value to job accomplishments