Mitzi Covington, Mba Email & Phone Number

Lexington, Sc, Us

Remote

*Write repair/total loss estimates using CCC One *Bravo Awards for Living the Values, including Working as One Team and Customer Focus *Assist managers with Total Loss PER *Train associates on clearing coverage utilizing Workbench and BAM *Create and deliver training on Field Settled Total Losses

Columbus, Ohio Area

*Resolved customer complaints and Department of Insurance inquiries according to Best Claims Practices*Responsible for the management of associates including: performance, salary planning, training and development, hiring, and workflow*Implemented Warm Transfer roll-out to claims zones* Monitored salvage including: 60-day pending, reconciliation, vendor management, and salvage consolidation*Coordinated Customer Service Week for Centralized Services*Developed Business… Show more *Resolved customer complaints and Department of Insurance inquiries according to Best Claims Practices*Responsible for the management of associates including: performance, salary planning, training and development, hiring, and workflow*Implemented Warm Transfer roll-out to claims zones* Monitored salvage including: 60-day pending, reconciliation, vendor management, and salvage consolidation*Coordinated Customer Service Week for Centralized Services*Developed Business Continuity Plan for Centralized Services*Organized SIU Fraud Awareness Training for Centralized Total Loss*Completed open and closed file reviews and provided real-time coaching and feedback*Led training on CCC, negotiation skills, Customer Service, Subrogation, and Salvage Reconciliation Show less

*Completed coverage investigation and recorded interviews on fire and theft claims *Trained all new associates in Centralized Fire and Theft*Served as Subject Matter Expert for creating a Fire and Theft training class*Member of International Association of Auto Theft Investigators, South Carolina Insurance Fraud Investigators, and South Carolina Arbitration Panel

*Negotiated total loss settlement with first and third party customers*Wrote repair estimates and total loss estimates using Pathways*Trained new employees on total loss processes *Monitored salvage auction and set minimum bids

Columbia, South Carolina Area

*Audited estimates for accuracy and cost effectiveness based off pictures and shop supplied estimates*Negotiated agreed repair price with body shops/service departments*Leader Development Program member *Engagement committee member*Monitored rentals in ARMS

Lexington, South Carolina

Taught Algebra and Statistics in grades 9-12.Coached JV Volleyball and Softball.Organized 9th grade orientation weekend.

Columbia, South Carolina Area

*Settled first and third party total loss claims utilizing CCC and local market surveys *Monitored 60-day salvage *Attended training at Tech Core

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Mathematics