Mitzi Franklin Email and Phone Number
Mitzi Franklin work email
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Mitzi Franklin personal email
My goal is to obtain a managerial or Supervisor position with a company that promotes dedication and goal-oriented thinking with a fair salary package and benefits. My goal is to obtain one of these positions that will utilize my 20 years of experience in customer service. I am an experienced creative, customer driven, flexible, reliable leader and associate. Specializing in telecommunications in a call center environment. Working within Comdata fleet industries, I have been trained in ITS dealing with Fortune 500 companies and other Comdata Clients. I am resourceful, engaging, enthusiastic professional with the proven ability to develop and implement plans that retain clients, establish strong customer relationships that sustain customer longevity, a team player who is willing to go above and beyond what is asked for I have trained other associate in our department and in the call center. I have won the operations excellence award for customer service and I came up with and helped implement a motivational team for the solution center, that is still in place today.
Comdata
View- Employees:
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Customer Relations Rep Iii.Comdata Jun 2013 - Present• Call center associates and help provide daily direction• Handle all customer escalations/complaints and provide constructive feedback• Manage a CMT tool where customer’s email their requests for changes to their account• Responsible for proactively seeking customer impacting information and data • Provided coaching to associates to address trends and improve overall customer experience• Develop performance improvement plans as needed and follow through on all disciplinary • Provided backup assistance for other departments as needed• Provide coaching to associates to address trends and improve overall customer experience • Acts as internal resource for other associates on standard processes and best practices
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Crr IiiComdata Jun 2013 - PresentGreater Nashville Area, Tn• Team lead in processing Prepaid disputes since 2012, working close with Risk managment• Ensure processing of the Master card disputes for our Fortune 500 companies • Handle all customer escalations/complaints and provide constructive feedback to co workers• Support activities may include account maintenance, order processing, user security, report generation, reconciliation, funding and billing • Manage a CMT tool where customer’s email their requests for changes to their account and ensure workload is distributed appropriately • Acts as internal resource for other associates on standard processes and best practices • Responsible for proactively seeking customer impacting information and data • Promote up-sell and cross-sell opportunities. Accurately capture and track new opportunities • Provided coaching to associates to address trends and improve overall customer experience -
Customer Relations Rep IiComdata Oct 2012 - Jun 2013• Call center associates and help provide daily direction• Handle all customer escalations/complaints and provide constructive feedback• Manage a CMT tool where customer’s email their requests for changes to their account• Responsible for proactively seeking customer impacting information and data • Provided coaching to associates to address trends and improve overall customer experience• Develop performance improvement plans as needed and follow through on all disciplinary • Provided backup assistance for other departments as needed• Provide coaching to associates to address trends and improve overall customer experience • Acts as internal resource for other associates on standard processes and best practices
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Customer ServiceRanstadt (Comdata) Nov 2011 - Oct 2012• Call center associates • Handle all customer escalations/complaints on a daily basis• Resolving the client's issues on a one call resolution• Created a win/win customer experience for the customer and the company• Assisted customers in finding solutions to their needs
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Customer Service SpecialistStaffmark Mar 2011 - Oct 2011Asurion/Att Tsm Deptment• Call center associates • Handle all customer escalations/complaints on a daily basis• Resolving the client's issues on a one call resolution• Created a win/win customer experience for the customer and the company• Assisted customers in finding solutions to their needs . -
Collections SpecialistCiti Financial Mortgage Jun 2010 - Mar 2011Gray, Tn• Worked in the outbound call center, worked the rotary calls for the HomeDepot accounts that where in 60,90 and 120 day collections.• Work in conjunction with collection companys to aggressively implement products and services to • Help customers in finding solutions to their financial needs.• Creating a Win/win for both the client and for Citi Financial
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Online TellerSuntrust May 2006 - Jun 2007Greater Nashville Area, Tn• Call center associates • Handle all customer escalations/complaints on a daily basis• Resolving the client's issues on a one call resolution• Created a win/win customer experience for the customer and the compan Up-selling the banks products.• Assisted customers in finding solutions to their needs -
Independent Business OwnerSteaks Plus More Apr 2002 - Mar 2004Greater Nashville Area, Tn• Manage a team of 10 associates and help provide daily direction• Ensure associates are adhering to schedules and service levels achieved on a daily basis• Handle all customer escalations/complaints and provide constructive feedback on improvement• Utilize all recognition and reward tools on a frequent basis• Participate in quality calibration sessions with QA team and perform quality monitoring throughout the month for the associates• Develop performance improvement plans as needed and follow through on all disciplinary actions• Provide coaching to associates to address trends and improve overall customer experience • Responsible for interviewing, hiring and firing employees. responsibility to handle staff training •Scheduled, coordinated activities between the kitchen and drivers to ensure that the service is efficient• Placed orders for food, equipment and supplies also had to do negotiating with food suppliers to get the best deals• Had to ensure that the restaurant complies with health and safety and labor laws
Frequently Asked Questions about Mitzi Franklin
What company does Mitzi Franklin work for?
Mitzi Franklin works for Comdata
What is Mitzi Franklin's role at the current company?
Mitzi Franklin's current role is Customer Relations Rep III. at Comdata.
What is Mitzi Franklin's email address?
Mitzi Franklin's email address is mi****@****data.it
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