Atos provides a wide range of technical solutions for a multitude of customers. Many of these multi-million dollar projects overlap, creating the need for an organized individual to co-manage and assist project teams in achieving objectives. This is a contracted position for which I have strong recommendations from senior leadership and have been retained for three years.

Win7 Project-• Ensure goals and timelines are met for all testing, machine deployment, tech arrival, touch point meetings, processes and procedures.• Dispatching incoming issue tickets, resolve technical issues, maintaining scheduling, handling escalations, organize team meetings, creating work level instructions and process documents, reporting case volume, SLA attainment. • Dispatch, track and organized the shipment of machines and other equipment to various sites across the nation for pre-testing prior to full site installs. SCCM Project- • Ensure goals and timelines are met for all testing and processes• Schedule timely tech deployment as well as meeting and travel arrangements, ticket tracking, technician coordination, user/ customer contact, issue resolution, machine deployment and logistics.• Procurement, building slide decks and spreadsheets for reporting and general analysis, maintenance, meeting minutes and a host of other duties. SDM12 Bridge-• Transcribe issue tickets from SDM12 program to Clarify. Track technician closing and return to SDM12 for closure as these two programs did not interact. Track quality control expectations.Refresh Project-• Entering, editing, submitting, and tracking requests for change, track planning schedule enter OSIs for server issue solutions.Decommission Sub-project-Assist in the progression of decommission forms in an effort to successfully close all tickets within the guidelines of company specifications.Service Now-• Monitor SNOW service desk bridge to log, track and resolve end user issues. Provide updated ticket status reports to PM and customers.

• Perform all operational and sales duties necessary to maintain our store (Easton Town Center) ranking as number two in the company. • As the Assistant Manager at Easton Town Center in Columbus, Ohio, performed at the same work pace as a store manager at a non-million dollar store. • In addition to insuring exceptional and consistent customer service, specific duties included school prom coordination for the Columbus market, maintaining the sales floor plan, checking all styles and sizes prior to an event date, communicating and delegating to staff members, tracking payroll, human resources, training, recruiting/hiring, local marketing, visual merchandising, tracking profit/loss, inventory control, coaching, administrative duties, scheduling, flash sales, and ordering all store necessities such as marketing materials, displays and supplies.• Provide exemplary customer service while utilizing the company benchmarks to build rapport and maximize my sales opportunity.

• Maintain and manage a list of existing and new accounts through hands on customer service. Perform the full administrative responsibilities of the Memphis area accounts, including filing, tracking profit/loss, credit card processing, refunds, marketing, account maintenance, mailers and other duties.• Visit current customers to maintain rapport, foresee customer needs, introduce new products, monitor their inventory usage and resolve any customer issues. • Generate new business by networking and cold calling qualified accounts. • Visit the territories of other reps for learning, visual merchandising, training, coaching, marketing, recruiting and networking opportunities. Accounts include the executive levels of hospitals, schools, restaurants, hotels, distribution centers, gifting companies, sports teams, manufacturing companies, nursing homes, colleges, and many other genres within the food service industry. With the creation of this new position, the inside sales lead was eliminated. Therefore, I was also responsible for the administrative duties pertaining to each account. This includes all of the tasks mentioned below.