Mitzie Hoffman Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

Hired by Chase management to assist the lines of business with conversion testing at all test events, additionally validating the converted data at final conversion for a successful conversionReviewed and completed security profile remediation security settings removing unnecessary security. Effectively deleted over 100 profiles for non-use or security no longer requiredSecuritization of shared user fields: Identified all unsecured user fields and securitized them, concurrently adjusted each security profile assuring the user field owner approves each request.Managed and reviewed the intake process of automated scripts for all businesses requesting a new script or a change to an existing. Performed logic checks, confirming all documentation was provided. Audited approvals levels submitted prior to processing the request.Security Governance: Weekly responsibilities included: add/delete field/screen security, creating new profiles, deleting profiles, updating ownership, approvers or subject matter experts. Successfully led the governance team and appropriate parties in discussing each request and posing any relevant questions resulting in approval or denial of the request

Greater Seattle Area

Selected by Chase executives to participate on the WaMu/Chase Transition team. Assisted with consolidation data conversion for all global fields in support of team. Ensured deliverables were accurate and completed timely. Assisted with data conversion trials to ensure data integrity and data validation. Staffed the command center resulting in recognition and congratulations by Chase executive managementSupported integration of WaMu to Chase Customer Information System. Performed data scrubs, analyzed customer information and worked all data reports provided creating a seamless transition of services.

Greater Seattle Area

Supported multiple lines of business in Mortgage and Loan Servicing insuring smooth and efficient operations. Identified and resolved all issues presented by internal and external customers. Acted as liaison between customers and programmers in complex cases. Selected by executive management to serve on large, bank-wide data conversion projects arising from acquisition of additional business entities. Facilitated conversion process as Test Coordinator and Subject Matter Expert.