Mitzi Mcfarland, Mba, Bsn/Rn, Bs Email & Phone Number

Durham, Nc

Durham, Nc

* Provide overall administrative direction and coordination for two specialty practices of 12 OB-GYN providers *Allocate clinical space for multiple clinics; manage equipment and supply level; monitor equipment maintenance* Prepare clinic budgets of over $900K; monitor and reconcile expenditures; prepare monthly financial statements; ensure compliance with University policies and procedures* Direct and coordinate personnel functions including hiring, orientation, staffing assignments, performance appraisals, promotions, transfers, and vacation schedules; counsel and conduct formal discipline of clinical staff* Supervise, identify educational opportunities, and develop skills for 13 clinical and administrative staff * Implement and monitor clinical operating/corporate policies and procedures; keep employees abreast of changes* Assess the environment and ensure optimal safety and compliance with regulatory bodies; implement quality improvement initiatives* Maintain liaison with all levels of administration, physicians, and outside organizations to coordinate clinic business and facilitate the resolution of problems* Collaborate with nursing colleagues to promote optimal utilization of nursing resources among various clinics* Represent the clinic in meetings, conferences, and maintenance activities within the PDC clinical operations

Durham, Nc

* Designed and delivered classroom and 1:1 training on McKesson HomeCare & Hospice EMR for clinical staff* Created education materials including user manuals, online training modules, release education, and job aides* Developed, implemented, and evaluated audit tools to assess clinician training competency; performed post education competency checkoffs and audit reviews of clinical documentation* Identified and completed system enhancement projects and implemented best practices

Durham, Nc

* Liaison between the technical team and clinical end users, managing the transition of 60+ ambulatory clinics* Collaborated with staff from all levels including administrators, physicians, clinical, and clerical personnel* Managed 40+ go-live support staff, providing direct oversight for scheduling assignments and staff performance* Participated in discovery/gap analysis sessions to identify gaps in current and future workflows and processes* Coordinated with project team to customize software for specialized environments* Supervised training of clinical staff and provided “at the elbow” support during go live* Provided system support including troubleshooting and analyzing issues

Durham, North Carolina

* Planned, provided, supervised, and documented professional nursing care for pediatric specialty clinic patients* Identified clinical and operational performance improvement opportunities and activities* Developed clinic standards, policy, and procedures, and patient/family education* Functioned as team leader, staff preceptor, and point-of-care-testing trainer; established clinical staff schedules; provided performance appraisal input for peer; interviewed candidates and made hiring recommendations* Wrote and received funding for 3 Kids Care Grants; determined budget and prepared financial reports

Division Of Speech Pathology & Audiology

* Developed and produced multiple website designs, tradeshow display, presentations, brochures, business cards, letterhead, folder covers, and miscellaneous marketing collateral for Division and research projects * Coordinated with external vendors to print marketing collateral, tradeshow display, and conference posters* Managed media relationship with University departments; wrote press releases and backgrounds for news stories* Monitored and reconciled financial statements, invoices, and budgets for 10 grant subcontractors; coordinated input from 11 sites for grant annual reports, and formative and summative reviews* Initiated and provided oversight for Institutional Review Board approvals for two research grants

* Analyzed business requirements; researched, designed, wrote, and edited print and online information; and executed system, quality assurance, and regression testing for applications for Fortune 500 clients.* Participated in all phases of the information development life cycle including analyzing requirements; developing statements of work; researching existing processes and systems; designing standards; developing information; developing/integrating graphics; editing for style, consistency, and technical accuracy; and producing information.* Designed, developed, and edited print and online documents including sales proposals, requests for information, user/technical documentation, policy/procedure manuals, instructor presentations and guides, and style guides.* Developed documentation standards guide for staff of over 350 consultants which included the specifications for page design/layout, styles and formatting, style and word choice, and standard terminology; developed and delivered internal documentation standards training course* Adhered to project management guidelines including estimating costs and hours, developing project schedules, tracking hours, supervising co- writers, and reporting status to clients. * Designed, formatted, edited, and produced training materials, instructor guides, methodologies, presentation materials. Coordinated printing hard copy materials with external vendor. * Administered business and financial activities for both corporate practices; analyzed and completed weekly and monthly financial reports; forecasted monthly expenses; ordered equipment; processed timesheets, and expense reports; tracked fixed assets; and coordinated team meeting arrangements.

Durham, Nc

* Developed marketing brochures, coordinated direct mail materials, set up sales centers, placed print advertising, organized seminars for the real estate community* Processed sales contracts, developed sales activity reports, ordered home appraisals and inspections, assembled information packages for appraisals and loan closings, obtained federal and local permits * Created a mailing database of potential buyers and a construction progress information system for 100 customers

Master Of Business Administration - Mba

Bachelor Of Science (Bs), Nursing

BSN

Certificate, Software Technical Writing

Bachelor Of Science (Bs), Marketing

Activities and Societies: Alpha PhiBS, Marketing