Provides a broad range of transition and outplacement services to Department of Defense (DOD) wounded, ill, and injured personnel and family members on a weekly basis to a client population of 300+. Develops, updates, and manages client records in SERCO proprietary database TAP XXI. Annotates notes in client files after each interaction and updates confidential databases weekly using proper grammar, punctuation, and accuracy. Welcomes clients and visitors into the facility. Schedules appointments and coordinates workshop activities. Assesses and addresses client needs through multiple approaches. Use independent judgment to manage the needs of clients. Refers clients to Family Advocacy Program and other social service agencies as needed. Requested by name to return to this challenging position because of results driven performance. Organization skills and ability to multi task reduced duplicate system records by 47% in a 90 day period.  Consistently builds trust to form relationships with clients, family members, service providers, and command elements. Exceeds standards. Consistently rated outstanding for client satisfaction in customer service; recognized 6 times over a 12 month period for exemplary customer service.

Provided a broad range of intervention techniques to homeless clients diagnosed with mental illness. Collaborated with interdisciplinary staff to evaluate clients’ medical and physical condition and to assess client needs. Advocated for clients to resolve crises. Made referrals for client to community resources for assistance in recovery from mental illness, substance abuse, and sexual assault. Counseled clients in individual and group settings to help them overcome dependencies, recover from illness, and transition to independent living. Counseled clients individually regarding issues to include mental health, poverty, unemployment, substance abuse, physical abuse, social adjustment, and medical care. Maintained case history records in Homeless Management Information System (HMIS) and Anasazi Electronic Medical Record System. Monitored, evaluated, and recorded client progress according to measurable goals described in mutually agreed upon treatment and care plan. Recruited as top intern prospect out of 10 interns and chosen to facilitate Health Relationships support group, a task usually handled by seasoned clinicians. Consistently built trust to form relationships with clients, family members, service providers, and interdisciplinary staff members. Received acknowledgement and recognition from Program Administrator, Clinical Director, and residents on ability to grasp and implement new concepts successfully.

Interviewed individual clients and families, assessing their situations, capabilities, and problems to determine what services were required to meet their needs. Maintained case history records in the Homeless Management Information System (HMIS). Referred clients to community resources for services such as job placement, debt counseling, legal aid, housing, identification recovery, medical treatment, financial assistance, and mental health treatment. Developed and reviewed service plans in consultation with clients and performed follow-ups assessing the quantity and quality of services provided. Chosen over 6 other interns to facilitate Engagement 101 training to newly hired Peer Support Specialist. Interacted with Veterans weekly and advocated for access to benefits. Connected 13 Veterans with service organizations and agencies to recover Veteran documents and apply for benefits. Designed and implemented a training program for incoming interns that is still in use. Developed standard operating procedures for interns to assist in learning culture and policies of agency.

Provided coaching, training, and technical guidance to 100+ forward deployed personnel monthly, on the full spectrum of military HR functions and procedures, to include duties in combat. Principal advisor and trainer for one brigade support battalion staff and four companies.  Led the development and implementation of complex risk management procedures which reduced on the job accidents from 20% to 0% for 15 consecutive months.  Key architect of analysis matrix for HR doctrine and wartime functions for DOD personnel, improved performance of wartime mission by 40%. Recognized 4 times by superiors as the subject matter expert. Developed and implemented employee training and orientation program for all new employees, reducing integration period from one month to two weeks and saved the organization 100 hours of manpower each month.  Served as an advisor to the command on all equal opportunity, sexual harassment, and affirmative action issues. Trained 60 persons quarterly in these areas to maintain 100% compliance with DOD regulations and guidance for 24 consecutive months, a first for the organization. Communicated verbally and in writing daily with a diverse client base. Wrote, edited, and proofread incoming and outgoing correspondence daily. Routed incoming calls, scheduled appointments, and screened visitors.  Successfully reduced errors by 57% on all personnel actions, award recommendations, evaluations, rating schemes, and promotion documents through implementation of quality assurance checks and balances. Reviewed eligibility requirements for military awards, decorations, and commendations. Collected, analyzed, recorded, organized, and interpreted data for reporting requirements and monthly presentations to superiors. Routinely responded to requests for information to include status reports, program information, and suspense dates.

Provided professional social work services to a community of 7,500 military and civilian personnel as a Victim Advocate. Conducted assessments with clients to evaluate needs and risk factors. Provided emotional support and guidance to victims of sexual assault as they received needed treatment services and referrals during the collection and investigative process. Accompanied victims to counseling, safe houses, medical facilities, law enforcement agencies, and other follow-up services as needed. Conducted quarterly interactive training seminars to the agency and community on sexual assault prevention and detection. Acted as a liaison between the organization, community agencies, and military personnel to promote the timely exchange of information, collaboration of prevention efforts, and consolidation of available resources. Used knowledge of Family Advocacy Program to refer clients to program as needed.