Mitzi Walker Email & Phone Number

Provide Senior Support to the Global Service Desk Analysts and Team Leaders through taking calls and handling the resulting incidents or Services Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.Accountable for ensuring the Monitoring process is adhered to and collaborating with resolver.

Houston, Texas Area

Provide quality customer service and schedule appointments to drivers who were in recent vehicle collisions.

Direct and screen incoming calls to correct departments withing company to maximize efficiency and company profit. Online chatting to create potential customers. Create reports for company that measured number of calls that were created into a sale.

Bachelor’S Degree, Management Information Systems, General

Education record