Mitzki Ermita Email & Phone Number

Valenzuela, NCR, PH

Account: Smart Channel Pty LtdCreates eBay listing titles (SEO)In charge of adding important item specifications for eBay listingProofread listingsHandles B2B Suppliers (Product Queries, Replacement, Refunds, Repair)Customer Service handles emails and calls (Product Queries, Inbound Sales, Tracking, Warranty & Returns)Logistics Back Up - Contact couriers.

Account: Smart Channel Pty Ltd Monitor deliveries using Aftership tool. Contact customers to check if their orders have been delivered.Lodge inquiries to couriers for non-deliveries of orders.Handles backorders and out of stock issues. Process returns, replacements, and refunds. Answers customers queries via email (Xsellco) and chat (Intercom).Process.

Provides a creative newsletter for internal promotional campaigns.Adheres to project deadlines.Proofread newsletters. Pays attention to detail to reduce errors and ensure quality.Uses Adobe Dreamweaver & Photoshop to build a newsletter.

Inbound/Outbound calls, Emails and Chat support. Handles Sales, Logistic, Warranty claims, Backorders and Out of stock issues. Process returns, replacements, and refunds.

Account - Ready Flowers AustraliaEnsure all calls and emails will be answered and closed. Document all transactions with the florist and with the customer.Deliver a proactive and superior customer service experience to our customers (IB and CS)on the notes.For Inbound ensure that the Terms and Conditions must be read and make sure that the customer.

Handled inbound & outbound calls, specializing on charge-off accounts.Provide different payment options to consumers to pay off their debt.Negotiates effectively in order to provide the best payment solution to all debtors.Follows all international law and guidelines including FDCPA and State Laws.Consistently exceeded or meet the monthly performance goals.

Handles inbound & outbound calls.Order Taker / Inbound SalesProvides assistance to the customer in regards to their order and concern.Document all transactions with the florist and with the customer.Deliver a proactive and superior customer service experience to our customers (IB and CS) on the notes.For Inbound ensure that the Terms and Conditions must be.

Handles inbound sales for Nokia US account (Wave 1)Provides multiple options of mobile phones to suite customer’s needsHandles queries of shipping and delivery status as well as returns and exchange of devicesHelps the customer place an order for a particular device or accessory Answers all queries made by the customer, Educate the customers on what are.

Handles outbound call.Collections Account / Semperian CollectionsProvides options to prevent customer’s account from going 30 days past due and late charges on the accountFirst party collections.

Handles inbound / outbound calls for Citibank credit card accountUpselling of products after query has been resolved.Responds to customer calls using product knowledgeResolves customer questions and issuesWorks to builds customer confidence in the brand

English Instructor to Korean studentsAssess and evaluate student's performance. Observe and adhere to quality assurance guidelines. Conducts 10-30 minutes, one on one English lessons to Korean students. Prepare and study online teaching materials before the lesson.

Bachelor Of Science In Information Technology, Information Technology

Bachelor Of Science In Information Technology