Mitzki Ermita Email and Phone Number
Mitzki Ermita work email
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Mitzki Ermita personal email
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Experienced Customer Service with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Communication, Contact Centers, and HTML.QUALIFICATIONS SUMMARYStrong communication skillsDetail oriented and works with a high degree of accuracyAbility to multitaskHandles confidential financial and personal information appropriately.Possess strong problem solving skillsComputer Literate and Internet SavvyConfident & influential communicator at subordinate, peer & management levelTeam orientedSense of responsibility and integrityAbility to manage difficult situations and the stress associated with them.
Smartchannel Pty Ltd
View- Website:
- smartchannel.com.au
- Employees:
- 28
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Web Merchandiser | E-CommerceSmartchannel Pty LtdValenzuela, Ncr, Ph
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Marketplace Asst|B2B Coordinator|Customer Service|LogisticsSatellite Office Apr 2017 - Jul 2018Account: Smart Channel Pty LtdCreates eBay listing titles (SEO)In charge of adding important item specifications for eBay listingProofread listingsHandles B2B Suppliers (Product Queries, Replacement, Refunds, Repair)Customer Service handles emails and calls (Product Queries, Inbound Sales, Tracking, Warranty & Returns)Logistics Back Up - Contact couriers and monitors stockAnswers customers queries via email (Freshdesk)Process orders using MagentoKnowledgeable in using Channel Advisor, Stone Edge Order Manager & NETOUses Asana to monitor tasks -
Logistics Officer|Customer ServiceSatellite Office Feb 2016 - Mar 2017Account: Smart Channel Pty Ltd Monitor deliveries using Aftership tool. Contact customers to check if their orders have been delivered.Lodge inquiries to couriers for non-deliveries of orders.Handles backorders and out of stock issues. Process returns, replacements, and refunds. Answers customers queries via email (Xsellco) and chat (Intercom).Process orders using Magento. Knowledgeable in using Channel Advisor & Stone Edge Order Manager.
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Junior Graphic DesignerDealsdirect.Com.Au Feb 2014 - Jan 2016Provides a creative newsletter for internal promotional campaigns.Adheres to project deadlines.Proofread newsletters. Pays attention to detail to reduce errors and ensure quality.Uses Adobe Dreamweaver & Photoshop to build a newsletter. -
Customer Service RepresentativeDealsdirect.Com.Au Jul 2012 - Jan 2014Inbound/Outbound calls, Emails and Chat support. Handles Sales, Logistic, Warranty claims, Backorders and Out of stock issues. Process returns, replacements, and refunds.
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Ready Flowers - Customer Service RepresentativeMultirational Corporation Jan 2011 - Jun 2011Account - Ready Flowers AustraliaEnsure all calls and emails will be answered and closed. Document all transactions with the florist and with the customer.Deliver a proactive and superior customer service experience to our customers (IB and CS)on the notes.For Inbound ensure that the Terms and Conditions must be read and make sure that the customer understands itWire out orders for Australia, New Zealand and International orders.Gives out voucher codes to the customer if needed. -
Collections SpecialistStrategic Back Office Solutions Capgemini Aug 2010 - Jan 2011Handled inbound & outbound calls, specializing on charge-off accounts.Provide different payment options to consumers to pay off their debt.Negotiates effectively in order to provide the best payment solution to all debtors.Follows all international law and guidelines including FDCPA and State Laws.Consistently exceeded or meet the monthly performance goals. -
Inbound Sales / Customer Service / Order Placer To FloristsJustflowers.Com Dec 2009 - Jul 2010Handles inbound & outbound calls.Order Taker / Inbound SalesProvides assistance to the customer in regards to their order and concern.Document all transactions with the florist and with the customer.Deliver a proactive and superior customer service experience to our customers (IB and CS) on the notes.For Inbound ensure that the Terms and Conditions must be read and make sure that the customer understands it.Wire out orders for US & International orders. -
Nokia Inbound Sales RepPccw Teleservices May 2009 - Nov 2009Handles inbound sales for Nokia US account (Wave 1)Provides multiple options of mobile phones to suite customer’s needsHandles queries of shipping and delivery status as well as returns and exchange of devicesHelps the customer place an order for a particular device or accessory Answers all queries made by the customer, Educate the customers on what are the specifications of a mobile phone.Awarded top sales agent. -
Collection Agent At Gmac Semperian CollectionsIct Group Dec 2008 - May 2009Handles outbound call.Collections Account / Semperian CollectionsProvides options to prevent customer’s account from going 30 days past due and late charges on the accountFirst party collections.
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Customer Service Representative (Citibank Us Account)Teleperformance Dec 2007 - Nov 2008Handles inbound / outbound calls for Citibank credit card accountUpselling of products after query has been resolved.Responds to customer calls using product knowledgeResolves customer questions and issuesWorks to builds customer confidence in the brand -
English Instructor (Ivoline)International Voice On-Line May 2006 - Oct 2007English Instructor to Korean studentsAssess and evaluate student's performance. Observe and adhere to quality assurance guidelines. Conducts 10-30 minutes, one on one English lessons to Korean students. Prepare and study online teaching materials before the lesson.
Mitzki Ermita Skills
Mitzki Ermita Education Details
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Ama Computer College PasigInformation Technology -
Bachelor Of Science In Information Technology
Frequently Asked Questions about Mitzki Ermita
What company does Mitzki Ermita work for?
Mitzki Ermita works for Smartchannel Pty Ltd
What is Mitzki Ermita's role at the current company?
Mitzki Ermita's current role is Web Merchandiser | E-commerce.
What is Mitzki Ermita's email address?
Mitzki Ermita's email address is mi****@****ail.com
What schools did Mitzki Ermita attend?
Mitzki Ermita attended Ama Computer College Pasig, Ama University.
What skills is Mitzki Ermita known for?
Mitzki Ermita has skills like Customer Service, Graphic Design, Photoshop, Dreamweaver, Html, Microsoft Excel, Microsoft Office, Microsoft Word, Communication, Customer Satisfaction, Sales, Social Media.
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