Mitzuy Ley Email & Phone Number

Data-driven Success Manager with 6+ years of experience delivering exceptional customer service and driving efficient product adoption and program implementation. Throughout my career, I have been known to improve processes and systems in order to streamline workflow and boost engagement for my team and/or larger organization. Trilingual: Spanish-French-English.Equally passionate about creating an equitable, diverse and inclusive workplace throughout the tech industry. I am also Los Angeles Chapter Director at Techqueria leading Partnerships, Recruiting and Engagement to build Latine-centered spaces that revolve around career advice, recruiting, mentorship and networking in order to comprehensively affect change in the tech industry.Key Capabilities:Client-FocusedAccount ManagementStrategic PlanningData Analysis & ReportingProject ManagementOnboardingProduct AdoptionTechnical Skills:Salesforce (CRM) | Looker (Business Analytics) | Asana (Project Management) | Dixa (Customer Support)| Aircall | Twilio | Mailchimp | Notion| HelpScout | Loom | Ninja | Microsoft Office | Zoom | G-Suite | Canva

Listed skills include Interpersonal Skills, Customer Service, Time Management, Multicultural Education, and 7 others.