Mitzy Ramirez Email & Phone Number

San Antonio, TX, US

San Antonio, Texas, United States

San Antonio, Texas, United States

San Antonio, Texas Area

• Payroll Specialist
• Manage team responsibilities
• Hire and mentor employees
• Responsible for outgoing communications
• Process billing on a daily basis
• Manage office

San Antonio, Texas Area

• Manage and supervise team of 6 customer service employees to include training, scheduling, job rotation and cross-training as well as provide performance evaluations
• Implement procedures and policies to comply with Texas Board of Education law, system policies, and regulations as well as company rules and procedures to ensure faculty, staff and students operate within the guidelines
• Work closely with business offices, department heads and executives to maintain communication and provide necessary updates
• Serve as the primary point of contact for advice, resources, education, and coordination of compliance as well as provide faculty and staff education and outreach about compliance and related topics
• Develop, review, and approve policies and procedures to ensure compliance with state and federal regulations and accreditation standards
• Collaborate with team members to educate on enrollment processes, targets, and goals

San Antonio, Texas

• Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
• Share information with prospective students about the campus and its program opportunities
• Schedule campus visits for prospective students, conduct campus tours, and facilitate enrollments
• Follow-up with new students ensuring their positive transition to being an active student
• Contribute to team initiatives and outcomes
• Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled

San Antonio, Texas

• Scheduled campus visits appointments and maintained master calendar.
• Set up new files and assigned tracking numbers.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Verified and logged in deadlines for responding to daily inquiries.
• Provided campus tours to prospective students.
• Communicated with students via phone, email and in person to obtain a good established relationship.

San Antonio, Texas Area

• Managed a staff of five people
• Managed day-to-day development issues
• Oversaw HR training, coaching, mentoring, and staff retention
• Oversaw daily office operations for employees
• Prepared and distributed payroll for staff direct reports
• Completed final move-out walk-throughs for tenants

• Investigated and resolved customer inquiries and complaints in an empathetic manner
• Cross-trained and backed up other customer service managers
• Meet all customer call guidelines including service levels, handle time and productivity
• Solved unresolved customer issues
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
• Strong leader of customer support staff

Bachelor'S Degree, Business Administration, Management And Operations

Activities and Societies: Alpha Sigma Lambda / Summa Cum Laude

Associate'S Degree, Business Administration, Management And Operations

Associate Of Arts - Aa, Dance