As the Chief Digital Officer for one of the largest credit unions in the United States, I serve as the senior-most executive responsible for driving digital revenue, experience, strategy, and development of all business lines; Retail Banking, Consumer Lending, Mortgage, Deposits, and so forth.Own the organizations digital and technology roadmap, as well as all innovation strategies. A voting member of the executive team, and the technology conduit to the Board, I am ultimately responsible for ensuring the future viability of the credit union across a deeply competitive U.S. banking market.

As the Vice President of Digital Banking, and Executive Head of Digital Management, I led a team of 350+ personnel responsible for Enterprise Digital Customer Experience (DCX). Supported all Capital One business units; Card, Retail Banking, Commercial Banking, Auto, and Home Loans, with developing and delivering digital products and services.Owned the complex transitions of the ING Direct and HSBC Card businesses. Responsible for governance and production of all digital marketing, advertising, and sales. Owned the revenue strategies for mobile and web, channels that received over 500M annual visits.

As the Senior Vice President of Emerging Capabilities, and Head of Next Generation Banking, I was principally responsible for digital banking, mobile strategy, and payments across markets and business lines. Primary focuses included innovation, channel strategies, and market intelligence. Strategized, built, and deployed cutting edge banking innovations including Borneo, a $95MM next generation online banking platform; Atlas, a $50MM consumer payments platform; and ClearXchange, a JV funded alternative P2P network for U.S banking. Was lead media liaison a Bank of America Mobile.

Harbor Payments (now part of American Express via M&A) was a cutting edge fintech providing invoicing, billing, and payments management solutions. As Chief Operating Officer, I owned all product platforms; Invoice Harbor, Billing Harbor, and Payment Harbor. Was responsible for 125 total FTE. Led the full product, development, and platform innovation strategies for the enterprise. Created a valuable business infrastructure existing at the intersection of banking, software, commerce, and embedded finance.