Michelle Velez Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

- Responsible for managing and coaching 5+ staff against the PwC Professional, including providingfeedback and development as needed, delivering snapshot discussions, and participating in annualCareer Roundtable discussions.- Manages the Advisory Talentlink v. Actual process with a team of 4 specialists to provide 2,000+notifications to the Advisory staff and Deployment community on negative variances with theirtime.- Lead senior for FlexForecast Integration with Talentlink. Provided feedback during UA testing.Manage specialists XLOS to create documentation and training for the broader team.- Collaborates with Center of Excellence (COE) on a bi-weekly basis to maintain relationships as wellas to identify trends, issues or new service opportunities for Deployment.PricewaterhouseCoopers,

Tampa, Florida

- Supported the Tax Deployment Team by completing daily and mass bookings in TalentLink to schedule staff for projects within designated market. - Created SOPs and QRCs outlining workflow process and best practices. - Ensured high quality by diligent review of our mass processing and booking entries.Managed multiple work streams independently by determining priority of tasks.

Tampa, Florida

- Trained 100+ new joiners along with developing the mentoring program for theteam to improve quality and skills for new hires. Monitored their work while meeting clientexpectations and kept management informed on progress.- Lead contact for a large PwC Engagement team; including maintaining the relationship betweenthe managers and our team, delegating tasks, and identifying solutions to ensure successfulrepeatability as team expands.- Designed Quality Control process with the focus on more consistency. Increased efficiency across allshifts and improving our turnaround time for deadlines.- Provided remote support for hundreds of internal clients in different markets and assisted inmultiple tasks not limited to scheduling, finance needs, document production and research.

Tampa, Florida

- Responsible for delivering training to clients and co-workers on new JPMorgan Markets website. - Report daily Key Risk Indicators to senior managers that provide information on current held wires, overdrafts, failed payments and other issues that can cause financial or reputational impact to the firm.- Identify and solution the root cause of matters related to held wires to ultimately eliminate future occurrences. Deliver training to co-workers on new JPMorgan Markets website.

Celebration, Florida

- Led and trained 500+ guest service clients on Disney’s My Magic+ and Fastpass+. Point ofcontact for guidance on educating their guests and providing solutions.- Assisted in maintaining and increasing the brands visibility within the Central Florida market aswell as expand sales and retain relationships.- Informed guest service representatives of the current events, systems, and news that werehappening within the multiple Walt Disney World locations.

Orlando, Florida

- Delivered exceptional Guest service in a high volume retail environment. - Worked and engaged with a diverse team of close to 700 Cast Members in the highest profiting Disney Store Location. - Operated the point-of-sale system (cash register), cash handling, stocking in both onstage and backstage areas, light cleaning, and providing information to Guests.

Gary, In

- Handled social media presence for the department, and focused on event planning for current and upcoming events. - Used Facebook, Twitter, and the Indiana University Northwest website for the purpose of marketing and advertising.

Merrillville, In

- Directed and helped customers in finding the right accessories that fit their needs and lifestyle. - Expanded my product knowledge to further develop clientele relationships, assisted in floor changes, merchandising, and display maintenance.

Hammond, In

- Managed a evening shift with a team of 5-8 people by providing guidance to ensured customer satisfaction with services and products.- Served customers, made products, maintained store cleanliness.

Hammond, In

- Helped customers be more knowledgeable on the products they were purchasing.- Organizing, folding merchandise and floor changes. I was also a cashier when needed.

Bachelor Of Arts (B.A.), Communication And Media Studies

Spanish, Study Abroad

Activities and Societies: USAC Study Abroad Summer Program