Miroslav Vovna Email & Phone Number

Bosnia And Herzegovina

Tuzla, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

-Responsible for the retention and growth of a group of existing clients and successful onboarding of new clients-Ensure that all client contractual obligations are being met while communicating any contractual risks appropriately-Overall knowledge of client, client expectations and goals to effectively present information, respond and follow up on questions and inquiries from clients-Establishing relationships with clients to enable successful implementation, growth and expansion of Virgin Pulse programs when appropriate to meet client goals-Managing consultant/broker/influencer relationships aligned with clients-Effectively communicate roadmap and engagement solutions with passion and excitement.-Serving as a customer advocate within Virgin Pulse and interface with internal departments to develop, implement and drive strategies to meet requirements and enhance the offerings.-Maintaining a strong knowledge of the wellness, health and navigation space, plus competition-Trouble-shooting and resolving issues; working with the Client Delivery Team as appropriate and seeking assistance of manager with questions that are more complex-Maintaining internal client management tools for assigned accounts including Gainsight, Salesforce, Confluence, Jira, etc.-Creating an outreach plan to reach all stakeholders within a client’s organization-Working with the client to understand organizational design, type of work environment, etc. and design a specific plan to maximize member engagement.-Working with Client Delivery Team for appropriate collaboration and hand off; items include but not limited to:-Providing communication plan, in year program activities, challenges and training on how to use best practice materials; work in partnership with Client Delivery Teams for implementation-Monitoring engagement and modify arrangements as appropriate

Tuzla, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

- Coordinated the documenting, submission, tracking, communication, and monitoring of client programrequirements post-implementation (either new logo or cross/upsell implementation),- Helped clients to match program needs with operationally efficient delivery options,- Built relationships with cross-functional teams (Finance, Implementation, Client Operations, MemberServices, Product, DSR, and Live Services teams) to execute on deliverables for clients,- Delivered agreed reporting from internal tools,- Supported member service delivery by resolving needs for of client-specific information, updatingtraining agents and completing documentation- Proactively monitored satisfactory resolution of client technical support issues by appropriate internalteam,

Tuzla, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

-Maintained a strong working knowledge of all aspects of all Virgin Pulse programs,- Handled the back-end set up and configuration for clients that are making a change to their program- Worked with Client Success Managers to determine the best set up for each client- Provided support to Client Success Managers for all applications- Reviewed client inquiries and research responses to issues while identifying when an item must be escalated- Responded to and resolves routine requests and questions. Seeks assistance from management with questions that are more complex- Attended promotional events for clients when necessary- Collaborated with other team members to continually improve processes to become more efficient-Performed special projects as requested

Tuzla, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

Member Service Representatives are responsible for receiving and processing inquiries, concerns, requests, and complaints from members and potential members on the phone or in writing.

Živinice, Bosnia And Herzegovina

My role is to help people plan, choose and arrange their holiday. -promoting and marketing the business,-dealing with customer queries and complaints.-providing advice about visas or passports,-maintaining statistical and financial records,-planning,-selling holidays and insurance,-preparing promotional materials and displays.

Tuzla

Providing assistance, information on cultural, historical and contemporary heritage to people on organized tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest.

Tuzla

Involved in pitching brand of FK Sloboda Tuzla to people who enjoy in it. Creating public image of football club, presenting marketing materials when needed etc ..

Marketing

Activities and Societies: Debate team, sports (football, volleyball), member of the youth association YES, member and past president.

Bachelor’S Degree, Faculty Of Economics And Administration

Erasmus+ exchange student, International Marketing, Operations Management, European Union Public Policy, Microeconomics, Public Economics.

Summer School

Activities and Societies: Gender equality in Nordic countriesPart of incredible summer school program hosted by University of Oslo

Education record