Miya Miles Email & Phone Number

● Evaluates intricate data sets using SQL to uncover opportunities for cost reduction while achieving a 20% decrease in operational expenses.● Utilize automation tools to enhance scheduling efficiency, conduct compressive research, and synthesize production data resulting in 20% reduction in manual workloads.● Perform precise data entry and updating scheduling information ensuring prompt project management updates and seamless client service delivery.● Organize and maintain all program documentation using Confluence ensuring accurate storage of files and easy access for cross-functional teams.● Work closely with diverse teams to ensure that project objectives were aligned, and tasks were scheduled and executed.● Confirmed all incoming requests were completed including all necessary notice documentation.

● Developed and implemented customer-facing training materials that assisted virtual agents in de-escalation, transitional sales and account management strategies which cultivated a trusting relationship between agent to management, and agent to customer.● Performed through reviews of agent development plans to ensure precision and identified opportunities for improvement.● Exhibited strong oral and written communication skills to effectively convey team KPI updates and facilitate discussions. ● Resolved customer escalations involving complex shipment and billing discrepancies by proactively collaborating with logistics and revenue cycle management teams while maintaining a positive and trusting relationship ensuring customer satisfaction and efficient resolution of claims. ● Facilitated virtual cross-departmental meetings to ensure alignment of mass production objectives and sales strategies.● Developed monthly reports on production metrics to provide leadership with visibility into sales status and compliance, resulting in a 15% improvement in key performance indicators.● Prepared and refined coaching opportunity reports for various agents ensuring clarity of order management and escalation resolution.