To whom this may concern:I am a highly skilled Customer Service Representative with substantial experience in the Customer Service/Call Center Field. During the last several years, I have been providing exceptional customer service in the Banking, Health and Security Industry Fields. The extent of my knowledge is significant and covers a broad range of customer service, call center, technical, and retention skills in several key areas including database applications, automated phone systems, and fulfillment tracking. Capitalizing on my success, I am seeking a professional opportunity to leverage my experience and demonstrate my experience at a progressive company that is positioned for strong growth. Enclosed is a resume outlining my qualifications, some of my key strengths include:• Established skill in detecting critical customer service deficiencies and locating solutions for high-end customer support• Knowledge of specialized tools, devices, and procedures to successfully work in small to large fast-paced customer service call center. • Assisting customer find what they want and to clearly explain anything they need to know.• Developing superb judgment, diplomacy, and tact when dealing with customers.However, what my cover letter cannot illustrate is my self-motivation, enthusiasm and ability to be a positive team player who strictly adheres to all Standard Operation Procedures and Company Guidelines. I am interested in expanding my professional horizons and in seeking new challenges in the world of Customer Service. I would greatly welcome the chance of an interview, where we will have an opportunity to discuss not only your company’s top priorities but also the performance you can expect from me. Please feel free to contact me directly at any time. Thank you for your consideration.Sincerely,Miya Cooper
Listed skills include Customer Retention, Management, Relationship Building, Troubleshooting, and 10 others.
