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Business Strategy, P&L, Commercial Operations, Business Development, Portfolio Management

• Sales Opportunities evaluation including Business Case 1st validation.• Mondia group Revenue and forecast analysis (through the Revenue-Growth taskforce).• Management of strategic customers.• Scouting for strategic partners based on the needs/briefings coming from Product and Commercial departments.• Monsooq Market place commercial operations: 1. Education of partners about the platform (support to Commercial and Content) 2. Bridging the gaps between… Show more • Sales Opportunities evaluation including Business Case 1st validation.• Mondia group Revenue and forecast analysis (through the Revenue-Growth taskforce).• Management of strategic customers.• Scouting for strategic partners based on the needs/briefings coming from Product and Commercial departments.• Monsooq Market place commercial operations: 1. Education of partners about the platform (support to Commercial and Content) 2. Bridging the gaps between partner, commercial, technology by giving direct operational support to all three. 3. Defining and supervising the execution of Monsooq partners onboarding pipeline based on Commercial/Product department inputs• Proposing new strategic partners based on market analysis and opportunities. • Go to market strategy planning (markets, customers, pricing models, integrations with Mondia environment, budget, contract negotiations). Show less

• Leading Business Operations Unit including fintech operations, product excellence and customer success.• Responsible for Technical Costs offering for SaaS sales opportunities for all B2B enterprise solutions globally.• Act as a SPOC for all external parties managing the communication channel for all new/existing projects/requirements.• Ensure full partner satisfaction through daily interactions with assigned accounts & liaising internally for pending actions.• Manage the… Show more • Leading Business Operations Unit including fintech operations, product excellence and customer success.• Responsible for Technical Costs offering for SaaS sales opportunities for all B2B enterprise solutions globally.• Act as a SPOC for all external parties managing the communication channel for all new/existing projects/requirements.• Ensure full partner satisfaction through daily interactions with assigned accounts & liaising internally for pending actions.• Manage the relationship and expectations of the client by taking into account their interests and ensuring that the highest quality standards are met.• Discuss new features, products & processes that could enhance customers’/partners’ satisfaction.• Measure and track the customers’/partners’ satisfaction and put action plan to work on weakness areas.• Penetrate existing accounts by selling new or additional products/services.• Build long-term relationships with new and existing customers. Show less

• Led an organization of NOC resources (75 Resources) responsible for the network alarms/RF performance KPIs surveillance & operations support functions (Incident Management/HelpDesk/Change Management).• Responsible for production and tracking of all lead and lag metrics (KPIs/Tools).• Business Continuity Management Local Process Owner. • Responsible for Technical Pre-Sales & Customer Engagement for Managed Operations Opportunities in MENA region. • Drove target improvement… Show more • Led an organization of NOC resources (75 Resources) responsible for the network alarms/RF performance KPIs surveillance & operations support functions (Incident Management/HelpDesk/Change Management).• Responsible for production and tracking of all lead and lag metrics (KPIs/Tools).• Business Continuity Management Local Process Owner. • Responsible for Technical Pre-Sales & Customer Engagement for Managed Operations Opportunities in MENA region. • Drove target improvement programs across Managed Services structure.• Served as LHR for Add-On Sales related to CU EGY SL Operate.• Performed Financial Control for both local & outsourced resources budget.• Served as Contract Fulfillment Responsible for Managed Services RPFs within RMEA Service Line MSD. Show less

1. The production and ownership of tracking all lead and lag metrics a. KPI’s – Service performance b. Tools – all MS tools implementation and use of across MS operations c. Managed Services Telecom Operational practice (MSTOP) Local Process Owner 2. 2nd Level Management all Service Desk teams from a functional and line perspectives, handling all line manager responsibilities3. Driving targeted improvement programs across MS structure 4. Leadership, recruitment… Show more 1. The production and ownership of tracking all lead and lag metrics a. KPI’s – Service performance b. Tools – all MS tools implementation and use of across MS operations c. Managed Services Telecom Operational practice (MSTOP) Local Process Owner 2. 2nd Level Management all Service Desk teams from a functional and line perspectives, handling all line manager responsibilities3. Driving targeted improvement programs across MS structure 4. Leadership, recruitment, development and performance management of team 5. Ensure proper establishment of MS teams meeting the technical scope agreed Show less

1. Involved in the new tenders technical RFP for MS proposals in RMEA 2. Ensure proper establishment of MS teams meeting the technical scope agreed3. Identify the processes, procedures, WLA and Ways of working according to MSTOP

My responsibilities include functional/line management for a team of Local/Outsourced/STA engineers driving root cause analysis of Technical/Processes related problems and eliminate repetitive issues to enhance mobile network operations.

My responsibilities include functional/line management for a team of Local/Outsourced/STA engineers doing E2E Radio/Core network performance monitoring & analysis of GSM/WCDMA Mobile Network.

Working as a Network Performance Engineer in Ericsson managed services team for Etisalat Misr mobile network

Working as a Regional Field Operations Area Manager of Giza zone FM team in Ericsson managed services team for Etisalat Misr mobile network

working as field engineer in the FM team in Ericsson managed services team for Etisalat Misr mobile network

Tasks involved in:BTS Swap project: Swapping Alcatel RBS 900 to Ericsson 2206 & 2206 V2 including swap of single band antennae to dual band antennae also installation & commissioning of Ericsson 2206 & 2206 V2SDH transmission project: installation of Mini-Link PTP high cap and Mini-Link traffic node through the route of BSC–BSC including cabling and connections of STM to TRC in both BSCsTransmission: installation, commissioning & alignment of a) Ericsson equipment:… Show more Tasks involved in:BTS Swap project: Swapping Alcatel RBS 900 to Ericsson 2206 & 2206 V2 including swap of single band antennae to dual band antennae also installation & commissioning of Ericsson 2206 & 2206 V2SDH transmission project: installation of Mini-Link PTP high cap and Mini-Link traffic node through the route of BSC–BSC including cabling and connections of STM to TRC in both BSCsTransmission: installation, commissioning & alignment of a) Ericsson equipment: Mini-Link E & Mini-Link traffic nodeb) Alcatel equipment: Lux40, Lux50 & AWY c) NEC equipment: PASOLINK NEOEquipment testing:• Antennae feeder system: VSWR test using Anritsu site master• Transmission: BER test using E1 analyzer Show less

working as BSS/TRM field engineer, where my job includes installation, maintenance & commissioning of BTS stationsTasks involved in:Etisalat Misr project installation & commissioning of Ericsson equipments of indoor & outdoor sites including:• Indoor sites:o Radio Base Station (RBS): 2216 (2G) & 3206 (3G)o Battery Backup System (BBS): BBS 6500o Transmission: Mini-link traffic node (2p, 6p, 20p & high capacity)• Outdoor sites:o Radio Base Station (RBS): 2116 (2G)… Show more working as BSS/TRM field engineer, where my job includes installation, maintenance & commissioning of BTS stationsTasks involved in:Etisalat Misr project installation & commissioning of Ericsson equipments of indoor & outdoor sites including:• Indoor sites:o Radio Base Station (RBS): 2216 (2G) & 3206 (3G)o Battery Backup System (BBS): BBS 6500o Transmission: Mini-link traffic node (2p, 6p, 20p & high capacity)• Outdoor sites:o Radio Base Station (RBS): 2116 (2G) & 3107 (3G)o Battery Backup System (BBS): BBS 2116o Transmission: Mini-link traffic node (2p, 6p, 20p & high capacity) Show less