Rodrigo Miziara Email & Phone Number

Alphaville, São Paulo

This is an International project that involves the implementation of RFID technology to the Brazilian Postal Facility (Correios). Amidst its implementation there're several roles to be fulfilled.- Create/Validate Site Surveys for each facility to be implemented;- Create implementation documents/manuals;- Create support manuals for troubleshooting;- Extract reports for each device;- Configure and deploy RFID devices (Impinj and Zebra);- Schedule and lead calls with all parties involved;- Manage and deploy the project using Trello;- Monitor the devices that were implemented/in production;- Support each device that may fail - contacting their manufactures if needed;

São Paulo

Since this was an acquisition from Zebra over Motorola Solutions' Enterprise portfolio my role remained unchanged. Supporting customers with former Motola Solutions' products such as:- Barcode Scanners;- Mobile Computers;- RFID;- WLAN: a. Access Port and Access Point; b. Wireless Controller Switch.Midst the Support I also had the opportunity to fill in in some projects and locally to do new implementations, upgrade and troubleshoot to resolve tech cases.Plus, I've ministered some quick courses to the customer wherein in need of tech refresher on Barcodes Scanners and Mobile Computers.

São Paulo

Customer Service, Technical Support, participation in projects and customer training. That's the portfolio and line of business:- Barcode readers and collectors;- RFID;- Label, Wrist and Card Printers;- Project on-site;- Customer training.Also, I've been managing our Help Desk cases with more than 10 days opened by formally escalating cases to the respected team - Customer Experience, Engineering or Sales team - and following it up weekly in internal calls.The company has been changing our Help Desk Systems and Metrics and I've been helping with implementing a new Phone System and helping with the Metrics measurements.

Alphaville, São Paulo.

Supporting customers with Motola Solutions' products such as:- Barcode Scanners;- Mobile Computers;- RFID;- WLAN:a. Access Port and Access Point;b. Wireless Controller Switch.Midst the Support I also had the opportunity to fill in in some projects and locally to do new implementations, upgrade and troubleshoot to resolve tech cases.

São Paulo, São Paulo.

Worked in Siemens Enterprise's NOC and the following were my role and responsibilities:- Network Monitoring and pro-active Support;- Supporting Networking switches, routers, and switches core from Cisco, 3Com, and Enterasys;- Supporting an internal project that involved installation and tests of internal extensions.- Performing Support level 1 and 2 with remote access to customer's devices.

São Paulo, São Paulo.

Worked in Customer Support Engineering and the following were my role and responsibilities:- Supporting Mobile Carries with their Short Message Service (SMS) system, where Acision was responsible for;- Supporting GSM, CDMA and TDMA technologies;- Supporting HP's Blades servers for mass storage;- New servers installation for National and International customers; a. From cabling, networking, Blade Server and integration along with SS7.

São Paulo, São Paulo.

Worked in NOC as a trainee where my only function was to monitor and pro-actively calling the customers to gather the info if whether the alarms were false or true. If they were true, opening a ticket and forwarding to the tech team.