Mizuki Kobayashi-Harris, Mba Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa

Philadelphia, Pa

Philadelphia, Pennsylvania, United States

Manage department’s business operations for diverse household goods shipments via ocean / air international and truck / domestic shipments while preparing plans / options for international moves for multinational corporation employees and individual customers. Assured adherence with all performance, customer, and regulatory compliance, always maintaining 0% Federal Maritime Commission (FMC) violations through changing strict regulations and policies, while training staff as up to date. Earned customer satisfaction rate of 96% due to direct contact with customers and leading operations through continual efficiency and quality improvements while reassessing systems. Exceed key performance indicator (KPI) goals consistently throughout position tenure as in charge of sales and bid / estimations. Increased operational profit by 268% within first year through cost analysis using Zero-based budgeting to justify every dollar spent, decreasing expenditure by over 50% within first 7 months, and negotiating profitable rates with recruited subcontractors to increase revenue. Raised total revenue by 313% increase with 891% increase in total profit in the first year. Maintained improved subcontractor performance review of 100% success rate after turning around underperformance and hiring reliable sources of labor through professional development and relations.

Kyoto, Japan

Managed and scheduled 200+ online classes per week in different time zones with 20-60 teachers around the world, including from UK, South America, New Zealand, Canada, and China, to teach English to Japanese adult professionals. ● Managed and scheduled 200+ online classes/week with 20-60 teachers in different time zones. ● Hired and trained teachers.● Assisted customer service. ● Monthly updates/announcements to employees. ● Teaching English to Japanese adult professionals. ● KPI ● Marketing/market research/marketing campaign. ● Video, audio, visual and written educational content creation.● Communicating with Japanese customers and corporate clients.

● Communicating with corporate clients and teachers via Emails/phones/online chat on a daily basis. ● Monitoring, managing and providing overall care for the teachers.

Master Of Business Administration - Mba

Bachelor Of Arts In Art/Minor, East Asian Studies

Women'S Leadership, Business Administration And Management, General