Izzat Amir Email & Phone Number

Kuala Lumpur, My

Menara Dayabumi, Kuala Lumpur

At PETRONAS Shared Service, ensuring the seamless administration of employee benefits programs. Responsible for promptly addressing medical-related inquiries within agreed service level agreements (SLA).Responsibilities encompassed a wide range of tasks, including resolving issues related to members' medical plan coverage, admission processes, entitlements, GL issuance, and other benefits-related concerns. This includes excellent communication with both internal and external stakeholders in resolving these issues efficiently.Led the team’s data management and quality assurance. Conducted regular data clean-ups for the members' medical plans to ensure accurate coverage information and efficient administration of HRIS SAP and Oracle databases.Key Highlights:1. Served as the primary point of contact for Tier 1, 2, and 3 medical inquiries, including those from top management; SFTP and various communication platforms.2. Conducted in-depth monthly analyses of employee medical benefits utilization, collaborating with the recovery team to identify overpayments; recovered over RM65,000.3. As a departmental representative, partnered with TSDE to develop innovative system logic for IPA and process automation. This resulted in a significant 71% increase in time savings, RM7,296 in FTE cost savings, and improved accuracy of AMC and AF billings.4. Assisted in the research and selection of new medical plan and benefit entitlement tailored to employee needs; creation of GEES medical plan & coverage.5. Collaborated with cross-functional teams to design and deploy new procedures within L5 & L3; development and enhancement on Substance Misuse Program.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Prepared data promptly and accurately supporting the payroll processes for 300+ employees.- Maintained and standardized the personnel reporting line across databases.- Designed and revised off-boarding data collection technique enabling prolonged access to data in a suitable format.- Employed Linkedin which drove 46% new followers on company’s LinkedIn, escalated 29% of page views and 23% unique visitors.- Coordinated with internal stakeholders on daily, weekly, and monthly HR processes related.

Oval Damansara

Monitoring social media cyberspace for significant topics and issues related to clients' needs as well as managing clients' reputations on online platforms. Handling unstructured social media data and converting it into actionable insights (generating graphs and charts for analysis specific to clients’ needs). This is accomplished through a thorough cleaning and structuring process utilizing a cloud-based social media analytics tool and qualitative manual technique to guarantee that the findings delivered are highly relevant and precise.Lead the team's research and development on crisis-related operations, ensuring that the data techniques and procedures match the customers' requirements and reporting objectives. This includes the capability to analyze and process bilingually thousands of social media data records at the same time in order to generate the most accurate sentiment analysis findings.Additional Involvement ;- Teamed up with 10+ data analysts on data findings for multiple reportings; 20+ clients from different industries.- Improvised data collection using a qualitative manual approach; clients increased by 10%.- Participated in proposals and projects with variable tasks (reporting, costing, analysis, and visualizing data).

Oval Damansara

Managed & assisted with crisis management reporting, online media reputation management, and social media analysis for various clients.

Bachelor Of Business Administration - Bba, International Business, First Class Honours

Activities and Societies: Vice President of Student Representatives Council (2020/21) Dean Lists Award For All Semester.

Diploma In Business Studies, Business Studies, First Class Honours

Activities and Societies: - Secretariat for Majlis Perwakilan Pelajar 2017/18 - High Committee in Frisbee Club - Representative.

Sijil Pelajaran Malaysian, Science Stream, 4A 2B

Activities and Societies: Assistant Deputy Head of Students 2016